RADHA KRISHNA GALLA
Greenway,ACT
Summary
Results-oriented Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise.
Overview
2
2
years of professional experience
Work History
Onsite Support Engineer
Energy Australia Services
04.2023 - Current
- Configured hardware, devices and software to set up work stations for employees.
- Patched software and install new versions to eliminate security problems and protect data.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Worked with document imaging technologies and deployment software using Microsoft intune.
- Install new desktop systems and migrated data to new machines.
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Performed tests of functionality, security and performance of different workstations and devices.
- Resolved technical issues by troubleshooting.
- Logged support tickets and closed when issues were resolved.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Deploying MS Teams phones for the users.
- Refresh the user assets.
Onsite Support Engineer
Aditse Pty Ltd
01.2022 - 02.2023
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Suggested software and hardware modifications to reduce lag time and improve overall speed by using Nexthink tool.
- Enhanced client satisfaction by effectively communicating technical concepts in non-technical terms.
- Provided training and guidance to less experienced team members, boosting overall team competency.
Education
Master of Science - Information Technology
Central Queensland University
Sydney, NSW02.2018
Bachelors - Computer Science
SRK Institute of Technology
India06.2015
Skills
- Systems Windows Server 2008/2012/2016,
MS Exchange 2013 & 2016,
O365, Skype for Business, Active Directory 2012
& 2016, Windows 10 & 11 - Microsoft Intune
- Nexthink
- Active Directory
- Service Ticket Tracking(Service Now)
- Software and Hardware Assistance
- Computer Imaging Software
- Technical Support
- Asset Management
REFERENCES
SANTOSH JANAPATI
+61-452406837
PRAVEEN ANNAREDDYGAARI
+61-424666474
Timeline
Onsite Support Engineer
Energy Australia Services
04.2023 - Current
Onsite Support Engineer
Aditse Pty Ltd
01.2022 - 02.2023
Master of Science - Information Technology
Central Queensland University
Bachelors - Computer Science
SRK Institute of Technology
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