Radhika Andre
Wollongong,NSW
Summary
Aspiring a career in Technology Operations and Project Management, I am driven by a profound passion for contributing to organizations specializing in Health Information Systems. My objective is to continuously elevate and sustain the technological standards and quality of healthcare services. I have attained a Master of Information Systems with a focus on Cybersecurity, complemented by extensive experience in a Managed Service Provider (MSP) environment. My expertise encompasses technology procurement, records management, project execution, vendor management, and client support. Throughout my postgraduate studies and my current role as an IT Procurement Officer, I have honed strong communication skills and developed significant technical proficiency, particularly in the utilization of database systems, CRM software, Data Analytics, ConnectWise Manage, and various Project Management tools.
Overview
13
13
years of professional experience
1
1
Certification
Work History
EFEX
IT Procurement Officer
2022.08 - Current
- Initiated and Managed Project Lifecycles: Established and structured projects within the system to align with client-specific requirements, coordinating closely with sales, presales, project, and operations teams to thoroughly understand the project scope and ensure the provision of goods and services aligns with signed client documentation and SLAs
- Generated and Administered Purchase Requisitions: Developed purchase orders and requisitions for hardware projects and cash sales, ensuring alignment with project objectives and timelines
- Conducted Cost Analysis and Invoice Verification: Accurately calculated total order costs and meticulously evaluated invoices to ensure precision and financial integrity
- Oversaw Timely Project Completion: Ensured all project-related orders were completed within stipulated timeframes and budgets, maintaining high standards of quality throughout the process
- Maintained Financial Documentation: Prepared and continuously updated COGS (Cost of Goods Sold) sheets, detailed reports, records, and pricing lists to reflect current project statuses and financials
- Executed Stakeholder Management: Effectively managed relationships with key stakeholders to facilitate smooth and efficient business operations, ensuring consistent communication and collaboration
- Tracked Inventory and Managed Goods Receipt: Monitored all ordered and received goods and services, maintaining a comprehensive inventory, and labelling equipment for client handover in preparation for service delivery or technical team involvement
- Managed Asset Information: Entered detailed asset information into an asset tracking software system, ensuring accurate documentation of all procured items
- Administered Warranties and Evaluated Customer Satisfaction: Applied warranties to procured technology, evaluated customer needs, and assessed the necessity of activating or renewing firewall licenses
- Facilitated Client Licensing and Subscription Management: Assisted clients with licensing, subscription requests, and domain renewals, ensuring all client requirements were met efficiently
- Collaborated with IT Helpdesk: Worked closely with the IT Helpdesk to maintain a repository of enterprise software licenses and keys, ensuring seamless access and management
- Supported IT Equipment Inventory Management: Assisted in updating and maintaining inventories for all IT equipment and supplies, including detailed information on location, asset tag numbers, serial numbers, and equipment specifications
- Liaised with Project Teams: Communicated client needs with project engineers, ensuring that procured technology hardware was passed on for system configuration and updates, and coordinated with workflow coordinators to allocate resources for equipment installation and maintenance
- Monitored and Coordinated Project Execution: Continuously monitored project plans and collaborated with all involved parties to ensure that end-user requirements were fulfilled, facilitating seamless project progression
- Coordinated Project Signoffs: Managed project signoffs by obtaining final documentation, including signed Acknowledgements of Delivery (AOD) from clients, for accurate reporting and evaluation of project completion
- Ensured High-Quality Client Communication: Maintained consistent communication with clients to ensure the delivery of high-quality support, adherence to timelines, and fulfillment of project objectives within the established budget and schedule. Obtained post-implementation reviews and collaborated with internal teams to recommend future project improvements
- Managed Product Support and Procurement: Took responsibility for product support, warranties, leasing, maintenance, and software contracts, as well as hardware purchases and license management, ensuring seamless operations and client satisfaction
- Handled Equipment Returns and Replacements: Managed the return of defective equipment to vendors and coordinated the arrangement of replacements, ensuring minimal disruption to project timelines
- Communicated Strategic Sourcing Value: Effectively conveyed the strategic value of sourcing and procurement practices to key stakeholders, highlighting their impact on business objectives
- Conducted Supplier Research and Negotiations: Researched suppliers and vendors to gather technical information and pricing on supplies and equipment, evaluating, selecting, and negotiating with suppliers based on criteria such as quality, price, delivery, and sustainability
- Developed Cost-Effective Procurement Strategies: Formulated and implemented viable, cost-effective strategies for the procurement of equipment, ensuring alignment with business goals
- Nurtured Vendor Relationships: Developed and maintained strong relationships with vendors, coordinating closely on the supply and delivery of purchased items
- Utilized Key Management Systems: Worked proficiently with key software and service management systems, including ConnectWise Manage, WatchGuard portals, vendor portals, and Salesforce, to streamline operations and maintain accurate records
- Prepared Briefs and Documentation: Created comprehensive briefs and documented processes for team members and company records, ensuring consistent knowledge sharing and procedural compliance
- Sourced and Analyzed Data: Compiled and analyzed data to recommend solutions for high-risk issues, escalating to supervisors or higher authority managers for approval when necessary
- Ensured Compliance with Responsible Procurement Practices: Ensured that procurement practices met company objectives and adhered to responsible sourcing principles
- Analyzed Financial Reports and Pricing Proposals: Conducted in-depth analysis of financial reports and pricing proposals, ensuring alignment with project budgets and financial goals
- Maintained Contract Data and SLA Compliance: Managed contract data and ensured the timely delivery of goods in accordance with SLAs, maintaining a high standard of service delivery
- Managed Hardware Inventory Levels: Maintained appropriate levels of hardware inventory to support the quick turnaround of services for regular customers, ensuring operational efficiency
- Reviewed Client Documentation: Conducted thorough reviews of Salesforce quotes, master service agreements, service and schedule agreements, and rental annexures to ensure compliance and accuracy in project execution.
Ortholab
IT Operations Coordinator
2017.04 - 2021.12
- Conducted Quality Assurance Reviews: Performed meticulous evaluations of orthodontic appliances produced by Dental Technicians to ensure compliance with established quality standards and protocols prior to delivery
- Executed Financial Operations: Generated invoices using MYOB, Coupa Supplier Portals, and XERO accounting software, leveraging XERO Advisor and Payroll certification to enhance proficiency in this advanced cloud-based accounting system
- Coordinated Workflow Management: Organized and prioritized incoming work orders from dentists, aligning tasks with instructions and scheduled appointment dates to ensure seamless operations
- Facilitated Client Communications: Provided expert assistance to dentists via telephone, addressing their inquiries and resolving issues related to patient cases, while cultivating strong professional relationships and trust
- Monitored and Managed Correspondence: Tracked incoming correspondence, including emails and letters, and monitored ongoing cases to deliver timely updates and pertinent information to dental clinical staff, fostering continuous engagement from dentists
- Administered Inventory Control: Managed stock and inventory, including the maintenance and revision of the asset register and pricing information to ensure accurate and efficient resource management
- Orchestrated Logistical Operations: Arranged domestic, interstate, and international pick-ups and deliveries for dental cases, coordinating with various freight companies and establishing online portals for efficient service
- Handled Mail and Deliveries: Efficiently processed and directed incoming mail, packages, and deliveries to ensure timely and accurate distribution
- Facilitated Visitor Management: Welcomed and directed visitors and new staff, ensuring a professional and organized environment within the organization
- Crafted Professional Communications: Drafted and disseminated professional emails to dentists, practice managers, and account managers, ensuring clear and effective communication
- Streamlined Digital Workflow: Accepted digital scans for 3D printing from dentists and facilitated the sharing of scans with Ortholab, enhancing the overall client experience through improved digital processes
- Conducted Cephalometric Analysis: Traced lateral cephalograms for computerized analysis using BIMLER ELITE software, providing valuable diagnostic support to orthodontists
- Liaised with Stakeholders: Acted as the primary point of contact between internal staff and external stakeholders, ensuring effective communication and collaboration
- Developed and Maintained Databases: Created and managed databases for data collection, analysis, and record-keeping across multiple sites, utilizing spreadsheets for systematic data collation and management
- Oversaw Financial Transactions: Managed accounts issued monthly account statements, and processed EFTPOS payments, ensuring accurate financial administration
- Resolved Operational Issues: Proactively addressed and resolved any challenges or conflicts within the team, maintaining a productive and harmonious working environment
- Trained and Mentored Staff: Provided training for new employees on the existing information management system, enhancing their customer service and communication skills
- Managed Financial Records: Supervised accounts receivables and performed bookkeeping duties, supporting financial administration through the compilation of reports and preparation of documentation
- Optimized Administrative Processes: Identified and implemented improvements in administrative processes by transitioning to paperless and digital systems, enhancing operational efficiency
- Provided Executive Support: Delivered executive and secretarial support, including managing travel bookings, logistics, scheduling meetings, and organizing orthodontic seminars and events.
Healthy Smiles Dental Group
Operations Assistant
2016.10 - 2017.03
- Facilitated Treatment Room Preparation: Meticulously prepared treatment rooms by adhering to prescribed protocols and standardized procedures to ensure readiness for patient care
- Orchestrated Patient Preparation: Skilfully prepared patients for dental procedures by offering a welcoming, comforting environment, ensuring proper seating and draping to optimize comfort and procedural efficiency
- Managed Instrumentation Provision: Ensured the availability of necessary dental instruments by meticulously sterilizing and delivering them to the treatment area, positioning them for optimal access by the dentist, and performing suctioning and instrument passing with precision
- Curated and Applied Dental Materials: Expertly selected, mixed, and applied dental materials on instruments to support various treatment procedures
- Executed Radiographic Diagnostics: Provided essential diagnostic information by competently exposing and developing radiographs, ensuring accurate imaging for clinical assessments
- Documented Dental Services: Accurately charted dental care services in patient records using specialized dental software (Dental 4 Windows, EXACT), while meticulously maintaining sterilization history records
- Ensured Environmental Safety and Compliance: Maintained a safe, clean, and compliant working environment by rigorously adhering to established procedures, rules, and occupational health and safety (OHS) regulations
- Enforced Infection Control Protocols: Safeguarded the health of patients and staff by strictly following infection-control policies and protocols, ensuring a sterile environment
- Maintained Dental Equipment: Guaranteed the proper operation of dental equipment by completing preventive maintenance, adhering to manufacturer’s guidelines, and troubleshooting any malfunctions efficiently
- Optimized Resource Utilization: Conscientiously conserved dental resources by utilizing equipment and supplies efficiently, ensuring the effective accomplishment of job responsibilities
- Implemented Procedural Protocols: Followed and enforced opening and closing procedures, including conducting Bowie Dick and Foil Tests, to ensure operational readiness and compliance.
Smile Inn Dental Clinic
Dentist
2011.10 - 2016.01
- Conducted Comprehensive Oral Assessments: Performed thorough examinations of teeth, gums, and associated oral structures, including detailed case histories
- Diagnosed Dental Pathologies: Identified dental conditions through clinical evaluations, supported by radiographic examinations, and prescribed appropriate pharmacological interventions tailored to specific oral or dental dysfunctions
- Developed and Communicated Treatment Plans: Formulated comprehensive treatment plans and effectively communicated them to patients, ensuring understanding and consent
- Performed Endodontic and Periodontal Procedures: Executed root canal treatments and minor periodontal surgeries with precision
- Administered Tooth Extractions: Carried out tooth extractions under local anesthesia, ensuring patient comfort and safety
- Restored Dental Structures: Restored teeth using dental cements or composite fillings, and fabricated crowns for endodontically treated teeth to ensure durability and function
- Fabricated Prosthetic Appliances: Took precise impressions and fabricated removable and fixed partial dentures for patients experiencing partial tooth loss
- Designed and Fabricated Complete Dentures: Created complete dentures, meticulously considering oral factors such as retention and stability for optimal prosthesis function
- Engineered Fixed Prosthetics: Designed and engineered bridge frameworks for the replacement of extracted or congenitally missing teeth, ensuring structural integrity and aesthetic appeal
- Coordinated Specialized Care: Facilitated referrals and appointments with specialists, such as oral surgeons and periodontists, for patients requiring advanced care
- Organized Community Dental Outreach: Coordinated dental camps for children and promoted dental hygiene awareness and education for adults, contributing to public health initiatives.
Education
Professional year program (Australia) - Information Technology
Performance Education
Sydney, NSW06.2023
Master of Information Systems (Australia) - Cybersecurity
Holmes Institute
Melbourne, VIC06.2022
Bachelor of Dental Surgery -
Maharashtra University of Health Sciences
India09.2011
Skills
- Microsoft Office Suite- Microsoft Word, Excel, PowerPoint, Outlook
- Business intelligence tools and enterprise solutions - Power BI, SAP, PostgreSQL, Cisco Packet Tracer, Autopsy, Jira, Confluence, Visio, ConnectWise Manage, ICE, DealTracker, Salesforce
- Cybersecurity and vendor portals - Watchguard portal, Red Piranha portal, Vendor management portals, Freight Management Systems
- Financial operations and practice management software - XERO, MYOB, Best Practice, TRIOS, 3Shape Communicate, CEREC PrimeScan, Dropbox
Skills
- Data Gathering & Analysis
- Business Process & Service Improvements
- Communication Strategies
- Managing Teams
- Critical & Analytical Thinking
- Project Coordination
- Procurement
- Stakeholder Management
- Vendor Management
- Accounts Receivables
- Attention to detail
- Inventory Management
- Logistics Support
- Purchasing strategy
- Strategic Sourcing
- IT Procurement
- Budget Planning
- Software Licensing
Certification
- IAAP certified Microsoft 365 certification
- XERO - Certified Payroll Assistant
Timeline
EFEX
IT Procurement Officer
2022.08 - Current
Ortholab
IT Operations Coordinator
2017.04 - 2021.12
Healthy Smiles Dental Group
Operations Assistant
2016.10 - 2017.03
Smile Inn Dental Clinic
Dentist
2011.10 - 2016.01
Professional year program (Australia) - Information Technology
Performance Education
Master of Information Systems (Australia) - Cybersecurity
Holmes Institute
Bachelor of Dental Surgery -
Maharashtra University of Health Sciences
- IAAP certified Microsoft 365 certification
- XERO - Certified Payroll Assistant
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