Radhika Chavda

• Processed visa applications for subclass 491, 189, 190, and 191 in compliance with legislative regulations.
• Executed external integrity checks to ensure application legitimacy.
• Identified potential fraud through meticulous review of submitted documents.
• Took decisive action upon detecting fraud or criminal activities.
• Conducted various internal evaluations to support visa decision-making processes.
• Drafted Natural Justice letters to applicants requiring additional information.
• Managed VACCU referral processing to address security concerns.
• Processed Natural Justice responses and visa refusals efficiently.

• Assisted clients with inbound calls regarding Child Support queries and payments.
• Provided tailored solutions based on individual needs while adhering to legislation.
• Facilitated customer referrals when appropriate to enhance service delivery.
• Managed cases effectively to achieve efficient outcomes for clients.
• Interpreted and applied Child Support guide legislation using departmental and external resources.
• Ensured compliance with APS code of conduct and relevant public service guidelines.
• Maintained accurate data integrity for Child Support assessments, ensuring up-to-date information.

• Action compliance reviews end to end to make sure correct payments were processed in given timeframe.

• Processing evidence and transcribing bulk quantitative data to Centrelink customer records and correcting entitlement paid based on evidence of financial circumstances.

• Interpretation and application of Social Security legislation using Departmental resources and external resources such as the Guide to Social Security Policy Law.

• Adherence to the APS code of conduct; and policies, procedures, and employment guidelines relevant to the public service corporate environment.

• Upskilling in response to the rapidly evolving structure of work and process.

• Centrelink record management according to information provided by customers

• Monitoring customer compliance with Commonwealth payment criteria

• Report to management with monthly updates on achieved targets.

• Adherence to compliance model designed by Department Of Education in relation to job search requirements for customers on Centrelink payments.

• Preparation and analysis of reports including employee payments, timesheets, accounts payable, ordering and stocktake on weekly and fortnightly basis.

• Train, supervise and manage staff members to help them provide exceptional customer service and achieve store’s monthly sales

• Liaise with franchisor to grow and develop day to day store operations including delivery, customer service and billing

• Maintain and report on finances through MYOB

• Develop and implement strategies to grow the business

• Provide telecommunication solutions to small and

• medium sized businesses

• Handle customers business accounts

• Order processing and maintenance for existing and new clients

• Cross-sales of existing Optus business lines

• Follow up on appointments and relationship building

• Achieve targets and KPIs to improve skills

• Complaints handling

• Secondment in operations