Radhika Gregory

• Hired, coached and managed Digital Project Managers
• Budgeting and resourcing for all projects
• Developed and presented Business Cases for new capital investment strategies
• Governance and Maintenance of new platforms/ systems
• Led cross-functional teams in the delivery of complex projects, ensuring adherence to business strategy, timelines, budgets, compliance and quality standards
• Collaborated with stakeholders to define project scope, requirements, and objectives, facilitating effective communication and alignment throughout the project lifecycle
• Identified dependencies, mitigated risks and issues to enable smooth delivery
• Vendor management
• Contract execution and pricing negotiations (with legal)
• Work with Privacy and IT security to ensure the systems are compliant with requirements of the University
• Put out tender for the selection of new software
• Data migration and configuration for new software
• Train and on-board teams on new software and assist in creating new ways of working to promote business efficiency
• Present at any relevant forums
• Facilitated system integrations to drive efficiency through data sharing (utilising API, RPA, CSV sharing, etc)
• Communication and change management for new systems and processes
• Mobile App management and launch
• Website management and launches

Key Achievements

• Winner 2022 ACU Vice Chancellor Staff Excellence Award in the Category of Excellence in Student Experience.
• Implemented best in class Payment system integrated with Finance’s preferred gateway (SecurePay) and Tech 1 for real time payments into ACU accounts

• Introduced new processes and Agile ways of working for the CGU & NRMA websites
• Successfully introduced change while strengthening relationships with key stakeholders, external vendors and senior management teams
• Implemented new workshops, forums and governance processes to facilitate smoother delivery of projects and streamline processes
• Bazaar Voice: Implemented a test that resulted in Bazaar Voice contract being suspended saving the business $350K PA
• Drove the implementation of a new design for the CGU website which delivered a more personalised experience to customers through data driven insights (quantitative and qualitative) to optimise customer journeys and drive results
• Delivered a new site map and ordering of website content that allowed customers to find what they needed faster
• Focus group results saw customers find the information they were looking for significantly faster
• Worked with a content team to uplift SEO and ensure all pages appeared for the identified key words on the 1st page of Google search.

• Digital strategy and execution
• Led cross functional teams to achieve business objectives
• Project management
• Sales optimisation
• Internal business optimisation and change management
• Delivery of new functionality (website and mobile)
• End to end management of digital assets (ie: website & mobile updates, microsite builds, tools and calculators, video uploads, campaign pages, banner updates, blog updates, newsletters generation, content strategies, article development, etc)
• Stakeholder management/ Relationship building: Working with internal product teams, marketing stakeholders, developers, CX designers, content writers, external agency partners and sales and optimisation teams
• Tracking and reporting: Deciding success metrics for all projects/ campaigns, ensuring the correct tracking was implemented for reporting purposes and reporting on metrics
• A/B testing: Developing strategy and implementing testing on pages to determine what drives acquisition and better quality leads
• SEO/SEM: Ongoing SEO/SEM maintenance and optimisations across website pages
• Agile working environment attending daily scrum, sprint planning, sprint reviews and retros
• Prioritising backlog and negotiating/ communicating release dates
• Facilitation of discovery and estimation workshops
• Facilitation of focus groups and interviews to gather qualitative data
• Writing user stories, owning the backlog and roadmap
• Clearing any blockers
• Budgeting and funding negotiation.

Key Achievements

• Highest rating in annual Performance Reviews (Superior contribution)
• Won internal digital Kudos Award for Blueprint Project - Exceeded conversion rates targets by up to 25% across Product Pages on the CommBank website through A/B testing.
• Website migration to a new CMS system (AEM) saw us win a 2014 ADMA award.

• Working with Virgin Blue, Virgin Money, Cody, Trolli lollies, & Elizabeth Arden

• Account Manager for Nestle