Radhika Kapahi
Dandenong
Summary
Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency. Natural leader takes initiative and build cordial relationships with customers. Analyzes sales figures, creates and implements market-specific pricing and promotional programs and develops and manages key customer relationships. Strong problem-solving, negotiation and customer service skills.
Overview
5
5
years of professional experience
Work History
Customer Account Manager
Briner Signs
03.2023 - 09.2023
- Be an effective liaison
- Lay out clear plan of actions
- Client satisfaction and loyalty
- Decision making and acting pro-actively
- Assisted office administration, Operations Manager, and customers on inventory and receiving inquiries.
Disability Support Worker
Home Care
- Helping clients with household chores
- Develop a working relationship with clients to determine their needs
- Writing reports
- Attending to their needs before they ask
- Helped clients regulate themselves and build self-confidence.
Disability Support Worker
D Care
- Assisting clients with household chores
- Taking them for appointments and for shopping
- Writing notes and reporting to supervisors
- Helping with study and notes preparation.
ICT Support Engineer
PrintCo
09.2021 - 03.2023
- Develop support procedures and strategies for systems
- Quality control of assignments with high level of attention to detail to ensure 100% accuracy
- Solve problems and provide technical expertise
- Demonstrated expertise in all administration
- Test functionality, integrity, and behaviour of the system
- Analysing, evaluating, and diagnosing technical problems such as maintenance, repair, upgrade, and configuration and troubleshooting of desktops, software, and hardware.
Security Officer
Dominance
07.2022 - 1 1
- Inspect and patrol premises
- To authorise entrance of people and vehicles
- Secure exits and doors
- Report any suspicious activities or behaviours
- Submit reports of CCTV’s
- Aid people
- Identity checking and crowd controlling.
Administration Assistant
Jefferson Ford Supplies
03.2021 - 09.2021
- Data entry in ERP systems with highest accuracy
- Assisted office administration, Operations Manager, and customers on inventory and receiving inquiries
- Communication to carriers to schedule inbound and outbound shipments
- Created new responsibilities, processes, procedures, and training manuals
- Reception duties including welcoming clients and assisting with their enquiries/requests.
Data entry operator
Baroda Manufacturing
11.2020 - 03.2021
- Performed a wide range of administrative tasks, including filling, data entry and resolution of floating invoices using SAP
- Customer support and service over the phone
- Ensuring timely and accurate processing with stipulated timelines.
Security and Communication Officer
Nationwide Corporate Security
04.2020 - 11.2020
- Observe and report usually activities at different facilities and secure assets
- Train new officers, and patrol facilities
- Provides on the job training and mentors new officers and equip them skills to be effective officers
- Secure, patrol, and regulate access control to ensure protection for human life and property
- Conducting investigations and problem resolution with clients.
Customer Service Representative
GMBHA Stadium
Security Officer
MA Security Group
12.2019 - 04.2020
- Defused upset customers resulting in high customer service ratings
- Resolved customer complaints and queries
- Provided excellent service on wide range of dispute matters and enquiries
- Security management
- Closed circuit television (CCTV) operations
- Writing a manual/ report on appropriate responses to customers enquiries.
Process worker
Alto, Susan Day Cakes
02.2019 - 12.2019
- Ability to delegate tasks efficiently and effectively
- Achieved a good score of Good Manufacturing Practice as a part of team effort
- RF scanning and line operation
- Palletising and packaging of products.
Education
Masters - Information Technology And Systems
Victorian Institute of Technology
Melbourne, VIC06.2021
BBA - Accounting And Business Management
Amritsar College of Engineering And Technology
Amritsar06.2018
Skills
- Skills Summary
- Customer facing support and excellent phone manner
- Strong Microsoft Word and Excel experience
- Diary/Calendar and office management
- Business Strategies
- Conflict Resolution Techniques
- Adaptable and responsible
- Lean Manufacturing
- Client Relationship-Building
- Customer Needs Assessments
- Confidential Records Management
- Operational Efficiency
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
References
References can be generated upon request
Timeline
Customer Account Manager
Briner Signs
03.2023 - 09.2023
Security Officer
Dominance
07.2022 - 1 1
ICT Support Engineer
PrintCo
09.2021 - 03.2023
Administration Assistant
Jefferson Ford Supplies
03.2021 - 09.2021
Data entry operator
Baroda Manufacturing
11.2020 - 03.2021
Security and Communication Officer
Nationwide Corporate Security
04.2020 - 11.2020
Security Officer
MA Security Group
12.2019 - 04.2020
Process worker
Alto, Susan Day Cakes
02.2019 - 12.2019
Disability Support Worker
Home Care
Disability Support Worker
D Care
Customer Service Representative
GMBHA Stadium
Masters - Information Technology And Systems
Victorian Institute of Technology
BBA - Accounting And Business Management
Amritsar College of Engineering And Technology
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