Hi, I’m
Radhika Kashyap
Business Analyst
Melbourne,VIC
Summary
Business Analyst with over 4 years of experience supporting business solutions and analyzing business operations. Excellence driven professional with 11+ years of overall corporate experience working with diversified domain like Banking & Finance, Insurance, Logistics & E-Commerce domain. A Certified Scrum Master with a deep understanding of Agile principles. Skilled in identifying and documenting quality user business requirements for new product implementations and major enhancements. Blend of my experience and expertise can help introduce innovations and improvisation to the product.
Overview
4
years of professional experience
7
years of post-secondary education
4
Certifications
Work History
CapgeminiMelbourne, VIC
Business Analyst
07.2021 - 07.2023
Job overview
- Worked as a Freelancer on Fiverr for a Adobe(Magento) based e-commerce application to support the Australian Skin care Industry.
- Collaborated with clients to understand their business objectives and translated them into clear and actionable requirements.
- Created detailed business process documentation, including workflow diagrams and user stories, to enhance understanding and streamline operations.
- Developed and maintained interactive Tableau dashboards for clients, visualizing key performance indicators (KPIs) and providing insights into sales, inventory, and customer behavior.
- Actively participated in client meetings, presenting analysis findings, and providing recommendations for improving website performance, user experience, and conversion rates.
Home RepairMelbourne, VIC
Claims Coordinator
05.2019 - 07.2021
Job overview
- Responsible for managing the enhancements and changes required in the Consignment Tracking Application and its Integration with other CRM based Applications.
- Collaborate with stakeholders to perform deep dive workshops, discovery, and gap analysis on the As-Is / To-Be state.
- Work closely with Project Managers and Scrum Masters in delivering projects on time, Managing product backlog in sync with Product Owner.
- Continuous in-sync with external stakeholder to understanding existing business & high level requirements to have a healthy backlog.
- Facilitating Backlog Refinement & Sprint Review sessions.
- Articulate and present business requirements and user stories to a broad audience, including key business stakeholders, architects, solution designers, engineers, testers, and vendors.
- Participate in all agile ceremonies & providing low level requirements (User stories, Acceptance Criteria, Business Rules and Supporting Documents)
- Create Wireframe and Prototype using Figma to confirm business understanding and provide solution.
- Conducting gap analysis to identify areas where system needs to be customized to meet business needs.
- Provide issues status PO, troubleshooting/analysis of issues, identification and execution of possible solutions, testing of solutions and perform functional test on SIT environment.
- Plan, support, and execute testing of new features and changes when needed including Integration and User Acceptance testing(UAT).
- Applied analytical skills to perform data analysis, uncovering insights and trends that informed strategic decision-making and drove business growth.
Education
Holmesglen University
Diploma from Cyber Security
07.2020 - 07.2021
Indo Global College Of EngineeringMohali, India
Bachelor of Technology from Electronics And Communication
05.2007 - 08.2011
Master of Business AdministrationRohtak, Haryana
MBA from International Business Management
09.2011 - 08.2013
Skills
Business Analysis
Product Management
GAP Analysis
Requirement Management
Stakeholder Management
Product Demo & UAT
Data Analysis & Reporting
Change & Release Management
Quality Assurance
Competitors Analysis
Strategic Planning
Agile Ceremonies
Microsoft Dynamics 365
Salesforce CRM
Service Now
Tools & Technologies
- Designing - Gliffy, Figma, Lucid Charts, MS - Visio.
- Ticket Management - Jira, Rally.
- Repository - Confluence, Sharepoint.
- Reporting - Power BI.
- Others - MS - Office.
Certification
SAFe Agilist
Additional Information
Australian Citizen
Documents
- Requirements - Epics, User Stories, BRD, FRD.
- Designing - Process Flows/ Maps, Wireframes,Prototypes.
- Matrix - Requirement Traceability , Stakeholder, Prioritization, CRUD.
- Analysis - Competitor, Gap, Impact, Rootcause, AS-IS, TO-BE.
- Others- Data Dictionary, UAT script, etc.
Timeline
SAFe Agilist
09-2022
SAFe Practitioner
09-2022
Microsoft PL 200
10-2021
Business Analyst
Capgemini
07.2021 - 07.2023
Holmesglen University
Diploma from Cyber Security
07.2020 - 07.2021
Claims Coordinator
Home Repair
05.2019 - 07.2021
Certification in Business Analysis
02-2019
Master of Business Administration
MBA from International Business Management
09.2011 - 08.2013
Indo Global College Of Engineering
Bachelor of Technology from Electronics And Communication
05.2007 - 08.2011