Radhika Manhas
Browns Plains,QLD
Summary
Dynamic operations manager with a proven track record at Dr KD Hospital, excelling in strategic planning and resource allocation. Achieved significant cost savings through innovative initiatives while enhancing quality assurance. Skilled in inventory management and fostering strong supplier relationships, driving operational efficiency and team performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Manager
Unique View Security & Placement
07.2023 - 09.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Manager of Operations
Dr KD Hospital
02.2022 - 02.2023
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Partnered with vendors and suppliers to effectively manage and budget.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Improved inventory accuracy with implementation of new tracking system, minimizing losses and write-offs.
- Streamlined communication between departments, enhancing collaboration and project outcomes.
Dentist
Dr Som's Dental Care
06.2019 - 01.2023
- Improved patient comfort by providing detailed explanations of dental procedures in their native language.
- Expanded overall patient base by offering translation services to non-English speakers who may have otherwise avoided seeking dental treatment due to language barriers.
- Developed a comprehensive glossary of dental terms in multiple languages to facilitate quick reference during appointments, promoting consistency across translations.
- Collaborated with dental professionals to develop tailored treatment plans, taking into account cultural sensitivities and linguistic barriers.
- Increased patient satisfaction by addressing their questions and concerns through effective translation during consultations and follow-up appointments.
- Conducted regular training sessions for dental staff on cultural competency and linguistic nuances, enhancing the quality of care provided to diverse patient populations.
- Assisted dentists in diagnosing oral health issues with efficient translation of patient concerns and symptoms.
- Provided support to other departments within the dental practice as needed, seamlessly integrating translation services into various aspects of patient care.
- Streamlined the treatment process by facilitating clear communication between patients and dental staff, resulting in increased overall efficiency.
- Extracted teeth, performed root canals, and filled cavities with dedication to pain management.
- Provided preventive care with regular checkups, educating patients on proper oral hygiene habits.
- Interpreted X-rays to make accurate diagnoses and treatment decisions.
- Educated patients and families about dental issues and proper oral care to prevent dental decay and disease.
- Completed consultations with patients for treatment plan.
- Implemented infection control protocols to maintain a safe and sanitary environment for both staff and patients.
- Improved patient satisfaction by providing thorough dental examinations and personalized treatment plans.
- Managed dental emergencies promptly, addressing acute pain and preventing further complications.
- Created individualized treatment plans to maintain or restore oral health of patients.
- Collaborated with a team of dental professionals to develop interdisciplinary treatment plans tailored to individual patient needs.
Education
Bachelors Of Dental Surgery - Dentistry
Pandit B D Sharma University
Rohtak04.2019
Internship In Dental Surgery - Dentistry
Indira Gandhi Govt Dental Hospital
Jammu, India04.2019
Skills
- Decision-making
- Customer service
- Quality assurance
- Strategic planning
- Inventory management
- Goal setting
- Resource allocation
- Problem-solving
- Time management
- Documentation and reporting
- Supply chain management
- Staff management
- Operations management
- Inventory control
- Data management
- Planning and implementation
- Warehouse operations
- MS office
Certification
Certificate course in computised accounting
Timeline
Operations Manager
Unique View Security & Placement
07.2023 - 09.2023
Manager of Operations
Dr KD Hospital
02.2022 - 02.2023
Dentist
Dr Som's Dental Care
06.2019 - 01.2023
Bachelors Of Dental Surgery - Dentistry
Pandit B D Sharma University
Internship In Dental Surgery - Dentistry
Indira Gandhi Govt Dental Hospital
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