Summary
Overview
Work History
Education
Skills
Additional Information
Accomplishments
Certification
Timeline
Residency Status
Generic
Radhika Nair

Radhika Nair

Parramatta,Australia

Summary

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Manager, Service Operations

Pentax Medical
04.2025 - Current
  • Manage in-house service operations in ANZ, including repair centre and technical support.
  • Ensure high-quality repair services in line with global KPIs, SLAs, compliance, and quality standards.
  • Implement global service strategies, tools, and processes at the local level, ensuring compliance with national regulations and operational fit.
  • Provide feedback on standard repair times and repair methods to support continuous improvement and harmonization.
  • Monitor employee productivity and service performance (e.g. turnaround times, first-time fix rate, quality KPIs).
  • Support the rollout of new service offerings and product launches (NPI) by ensuring operational readiness and repair capability.
  • Ensure adherence to safety, regulatory, and quality standards (e.g., ISO, MDR, local health authority requirements).
  • Provide expert guidance to colleagues within the service organization to foster efficiency, knowledge transfer, and cross-functional collaboration.
  • Lead and develop the local service team (e.g. repair technicians, support staff, technical experts).
  • Conduct workforce planning, performance management, and development for all direct reports.

Workshop Manager

Pentax Medical
04.2023 - 03.2025
  • Led and supervised a team of technicians, driving improvements in performance, efficiency, and productivity.
  • Expertly managed and repaired high-priority endoscopes, ensuring rapid turnaround and minimal downtime.
  • Coordinated repairs and service activities with overseas service centres, streamlining processes and maintaining high-quality standards.
  • Represented the workshop in service meetings, contributing to strategic discussions and decisions focused on service improvements and customer satisfaction.
  • Handled customer interactions, including preparing quotations, negotiating repair discounts, and providing optimal solutions to enhance customer satisfaction.
  • Oversaw the ordering and management of workshop inventory, ensuring the availability and maintenance of essential parts and supplies.
  • Trained the service team on endoscope repair techniques and customer service practices, fostering a skilled and knowledgeable team.
  • Certified Trainer for all Pentax Medical Endoscopes in the ANZ region. Exclusive Certified Technician for the i20c model of Pentax endoscopes, offering specialized expertise in both repair and technical troubleshooting.

Repair Technician

Pentax Medical
02.2020 - 03.2023
  • Expertly repaired a wide range of medical scopes, including bronchoscopes, ultrasound scopes, gastroscopes, colonoscopes, and fiber scopes.
  • Proposed and implemented enhanced repair techniques to optimize efficiency and effectiveness.
  • Effectively planned and prioritized repairs based on urgency, minimizing downtime and ensuring timely service.
  • Improved repair turnaround times, leading to reduced equipment downtime and increased operational efficiency.
  • Collaborated with internal and external teams, contributing to seamless operations and high-quality service delivery.
  • Actively shared expertise with team members and embraced learning new skills to stay current with industry advancements.
  • Demonstrated strong ability to work both independently and as part of a team, consistently achieving goals and objectives with minimal supervision.

Retail Sales Assistant

Kmart
10.2014 - 03.2020
  • Designed and deployed new display ideas, improving accessibility of merchandise and boosting sales by 10%.
  • Maintained up-to-date knowledge of store products and promotions to drive consistent sales.
  • Utilized problem-solving and interpersonal skills to resolve conflicts calmly and effectively.
  • Prevented store losses by identifying and investigating concerns with attention to detail and integrity.
  • Answered questions about promotions and resolved issues in line with store policies.
  • Ensured high customer satisfaction through relationship-building and consistent follow-through.
  • Reduced store theft by 15% by identifying security risks and observing customers.
  • Stocked, replenished, and organized inventory 10% faster than average associates.
  • Drove sales by effectively employing upselling and cross-selling strategies.

Sales and Service Engineer

Sahalakshmi Medicals
02.2014 - 06.2014
  • Responsible for sales and service of Pentax scopes and Defibtech defibrillators.
  • Assisted existing customers in maximizing the use of their purchased products.
  • Provided sales support during virtual and onsite client meetings.
  • Liaised with current and potential clients to develop new business opportunities.
  • Identified customer requirements and offered after-sales support services.
  • Negotiated tender and contract terms and conditions.
  • Represented Defibtech at Medical Fair India 2014.
  • Installed, configured, and tested equipment on specialized platforms.
  • Tested and verified hardware and software performance.
  • Identified necessary electrical components for installation of monitoring and detection systems.
  • Monitored installations to ensure compliance with rigorous customer requirements.

Sales and Service Engineer

Hi-Tech Surgical Systems
10.2013 - 01.2014
  • Trained biomedical teams and doctors on equipment use and maintenance.
  • Managed sales and service for Pentax scopes, Smiths Medical disposables, and Omron blood pressure instruments.
  • Analysed performance data and optimized efficiency.
  • Tested and evaluated hardware and software performance.
  • Installed, configured, and tested equipment on specialized platforms.
  • Improved methods for measurement, documentation, and workflow management.

Biomedical Intern

Ambani Hospital
12.2012 - 06.2013
  • Performed daily preventive maintenance on medical equipment.
  • Documented installations, repairs, and inventory checks.
  • Diagnosed and repaired equipment issues efficiently.
  • Inspected, tested, and calibrated medical equipment before installation.
  • Maintained a safe work environment and adhered to privacy regulations.
  • Prioritized punctuality and consistently maintained outstanding attendance, always ready to start work immediately.

Education

MASTER OF SCIENCE - ENGINEERING MANAGEMENT

University of Technology Sydney
01.2016

MASTER OF SCIENCE - BIOMEDICAL ENGINEERING

University of Technology Sydney
01.2015

BACHELOR OF SCIENCE - BIOMEDICAL ENGINEERING TECHNOLOGIES

D Y Patil University
01.2013

Skills

  • Excellent communication skills
  • People-oriented
  • Detail-oriented
  • Active listening
  • Customer service-oriented
  • Superior organizational ability
  • Staff training and development
  • Outstanding interpersonal skills
  • Strong work ethic
  • Problem-solving
  • Proficient in Microsoft Office Suite
  • Experience with CRM software
  • Team leadership
  • Complex Problem-solving
  • Task delegation
  • Decision-making
  • Time management

Additional Information

  • Failure Mode Effects Analysis
  • Structured Problem-Solving Technique
  • 8D Training Attended

Accomplishments

  • Autonomous and Team-Based Success.
  • Increased Team Efficiency.
  • Enhanced International Coordination.
  • Strategic Contributions.
  • Customer Satisfaction Growth.
  • Effective Stock Management.
  • Team Training.
  • Certified Endoscope Trainer.
  • Streamlined Repair Processes.
  • Critical Equipment Management.
  • Efficiency Gain.
  • Knowledge Sharing.

Certification

  • Lean Management (ASQ Aligned, BKO Accreditation)
  • Certified Pentax Endoscope Technician
  • Certified Pentax Endoscope Trainer

Timeline

Manager, Service Operations

Pentax Medical
04.2025 - Current

Workshop Manager

Pentax Medical
04.2023 - 03.2025

Repair Technician

Pentax Medical
02.2020 - 03.2023

Retail Sales Assistant

Kmart
10.2014 - 03.2020

Sales and Service Engineer

Sahalakshmi Medicals
02.2014 - 06.2014

Sales and Service Engineer

Hi-Tech Surgical Systems
10.2013 - 01.2014

Biomedical Intern

Ambani Hospital
12.2012 - 06.2013

MASTER OF SCIENCE - BIOMEDICAL ENGINEERING

University of Technology Sydney

BACHELOR OF SCIENCE - BIOMEDICAL ENGINEERING TECHNOLOGIES

D Y Patil University

MASTER OF SCIENCE - ENGINEERING MANAGEMENT

University of Technology Sydney

Residency Status

Australian Citizen

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Radhika Nair