Radhika Narayan
Sydney,NSW
Summary
Results-driven professional with a strong background in dental practice management and sales, now pivoting into full-time sales with a proven foundation in client relationship building, team leadership, and process optimisation. Adept at communicating complex information clearly and persuasively, resolving objections with empathy, and driving operational efficiency—all essential for consultative selling. Known for delivering exceptional service, managing high-stakes conversations, and fostering long-term trust—skills that directly translate to sales success. Passionate about leveraging technology to solve real-world problems and committed to exceeding sales targets in a dynamic, customer-focused environment.
Overview
2026
2026
years of professional experience
Work History
Sales/Customer Service Representative
Dental Zone
01.2023 - 01.2025
- Conducted daily cold calls to potential clients, consistently exceeding contact and conversion targets
- Built rapport with decision-makers to generate leads and set qualified appointments
- Adapted communication strategies to effectively pitch products/services over the phone
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Boosted CRM adoption by streamlining processes and providing comprehensive training to team members.
Founder
ThevaTech
08.2024 - 02.2025
- Launched and managed an e-commerce business using Shopify, specialising in consumer technology products
- Digital Marketing: Running ads on platforms like Facebook, Instagram, Google.
- SEO & Content Strategy: Optimising product descriptions and blogs to drive organic traffic.
- Conversion Optimisation: A/B testing product pages and funnels to increase sales.
- Customer Acquisition: Using data to attract, convert, and retain customers.
- Order Fulfilment & Supplier Coordination: Managing logistics, suppliers (e.g., AliExpress).
- Product Research: Identifying tech trends and high-demand, low-competition products.
Practice Manager
Whites Dental Care
01.2020 - Current
- Oversaw daily operations of the dental practice, ensuring smooth coordination between clinical and administrative teams
- Managed patient scheduling, billing, insurance claims, and front desk operations to maintain efficiency and accuracy
- Supervised and trained dental staff, including hygienists, dental assistants, and administrative personnel
- Implemented and maintained compliance with health regulations.
- Handled inventory management, including ordering supplies and tracking usage to control costs
- Resolved patient concerns and complaints, maintaining a high standard of customer service and patient satisfaction
- Monitored financial performance, generated reports, and collaborated with dentists on treatment planning and bookkeeping.
- Streamlined workflow processes and introduced new systems to improve practice productivity and patient experience
- Coordinated marketing efforts including social media, patient recalls, and local outreach to grow patient base
- Ensured accurate record-keeping and data entry using dental software systems such as Dental4Windows.
Volunteer Manager
Food For Life
01.2019 - Current
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Created contacts with community organisations to obtain commitments to support volunteer program through contributions and volunteer hours.
- Worked closely alongside other staff members during major fundraising events which resulted in increased participation from both volunteers and donors alike while also raising overall revenue generated.
- Managed a team of volunteers, ensuring efficient scheduling and effective communication throughout the organization.
Administrative Clerk
Fred Hollows Foundation
2014 - 2020
- Entered data into system and updated customer contacts with information to keep records current.
- Liaised with local councils and NGOs for donation approvals and partnerships
- Recruited volunteers and managed logistics of collection and distribution
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Dental Assistant, Front Desk Co-ordinator, Supplies Manager
Laura's Dental Surgery
01.2013 - 01.2019
- Assisted dentists during a wide range of procedures including fillings, crowns, extractions, and root canals
- Prepared treatment rooms and sterilised instruments in compliance with infection control protocols.
- Took and developed dental X-rays using digital and Liquid radiography equipment
- Educated patients on oral hygiene practices and post-operative care instructions
- Maintained accurate patient records and charting using Dental4Windows
- Provided chairside support to ensure patient comfort and efficient workflow during procedures
- Managed inventory and ordered dental supplies to ensure consistent availability
- Scheduled patient appointments and managed follow-ups in coordination with the front desk team
- Assisted with lab tasks such as taking impressions and pouring models for crowns, dentures, and night guards
Manager
Lovisa
01.2016 - 01.2017
- Managed day-to-day operations of a high-volume retail store, ensuring exceptional customer service and team performance
- Led, trained, and motivated a team of sales associates to consistently achieve sales targets and KPIs
- Monitored store performance, analysed sales data, and implemented strategies to drive revenue and conversion rates
- Maintained visual merchandising standards aligned with Lovisa’s brand guidelines to enhance in-store experience
- Oversaw stock control, inventory management, and replenishment to ensure optimal product availability
- Delivered exceptional customer service by resolving issues promptly and professionally, fostering brand loyalty
- Recruited and developed team members, creating a positive and high-performance work environment
- Ensured compliance with company policies, health and safety standards, and retail operations protocols
- Executed store promotions, product launches, and seasonal campaigns to maximise customer engagement
- Collaborated with regional managers and head office to align store performance with company objectives
Education
Bachelor of Science -
Western Sydney University
01.2026
Diploma - Dance (Bharatanatyam)
Natalaya Dance Academy
01.2020
Skills
- Collaborative teamwork
- CRM system proficiency (GoHighLevel)
- Microsoft Excel, Powerpoint, and Word proficiency
- Leadership
- Critical Thinking
- Incentive driven individual
- Time Management
- Effective Communication
- Work well under pressure
- Microsoft teams
Languages
English
Fiji-Hindi
Hindi
Hobbies and Interests
Dance, Scuba Diving, Reading, Playing the flute, Gardening, Cooking
Timeline
Founder
ThevaTech
08.2024 - 02.2025
Sales/Customer Service Representative
Dental Zone
01.2023 - 01.2025
Practice Manager
Whites Dental Care
01.2020 - Current
Volunteer Manager
Food For Life
01.2019 - Current
Manager
Lovisa
01.2016 - 01.2017
Dental Assistant, Front Desk Co-ordinator, Supplies Manager
Laura's Dental Surgery
01.2013 - 01.2019
Diploma - Dance (Bharatanatyam)
Natalaya Dance Academy
Administrative Clerk
Fred Hollows Foundation
2014 - 2020
Bachelor of Science -
Western Sydney University