Radhika Parikh
Upper Swan,WA
Summary
Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for payroll, accounting , and achieving KPIs.
Overview
24
24
years of professional experience
Work History
Administrative Assistant
India Bulls
01.2006 - 07.2007
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Assisted development and implementation of new administrative procedures.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Restaurant Manager
McDonald's Restaurant
09.2007 - Current
- Increased restaurant revenue (25% ) by optimizing table turnover rates and enhancing menu offerings.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Collaborated closely with other departments within organization, such as marketing and finance, to achieve shared goals and maintain seamless operations.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Purchased food and cultivated strong vendor relationships.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Developed unique events and special promotions to drive sales.
- Facilitated regular safety training sessions for all team members to ensure safe working environment free from accidents or injuries.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Reconciled cash and credit card transactions to maintain accurate records.
- Carefully interviewed, selected, trained, and supervised staff.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Promoted positive work environment with proactive conflict resolution strategies and team-building activities.
- Mentored and developed staff members for career advancement opportunities, leading to more skilled and motivated workforce.
- Gained extensive knowledge in data entry, analysis and reporting.
- Learned and adapted quickly to new technology and software applications.
- Acted as team leader in group projects, delegating tasks and providing feedback.
Accounting Assistant
Ernst & Young
11.2010 - 12.2010
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Transferred data and documents to facilitate system migration and software updates.
- Entered figures using 10-key calculator to compute data quickly.
- Input financial data and produced reports.
- Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Inspected account books and recorded transactions.
Customer Service Representative
Allianz Life Insurance
01.2000 - 11.2005
- Utilized customer service software to manage interactions and track customer satisfaction.
- Consistently met or exceeded performance metrics including average handle time, first-call resolution rate, and adherence to schedule requirements.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Achieved high service level scores by effectively resolving customer issues during first contact.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Notified insurance agents and accounting departments of policy cancellations and changes.
- Modified, updated and processed existing policies.
- Verified client information by analyzing existing evidence on file.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
Education
Masters of Accounting - Accounting
Edith Cowan University
Perth, WA06.2009
Bachelor of Business Administration - Business Administration
NR Institute
India12.2003
Skills
- Coaching and Mentoring
- Scheduling
- Profitability Optimization
- Organization and prioritization
- Conflict Resolution
- Budget Administration
- Inventory control and record keeping
- Work Planning and Prioritization
- Employee Performance Evaluations
- Payroll Administration
- Recruitment and hiring
- Purchasing
- Regulatory Compliance
- Data Entry
- Accounts Payable
Accomplishments
- Reduced employee turnover by 25% by creating and implementing a no-cost incentive program.
- Supervised team of 150 staff members.
- Increased sales by 10% while reducing food costs by 5%, leading to achieve best Benchmark Profitability in the patch net profit in the last two years
- Received Silver spatula for the top 5% Restaurant manager in the Country.
- Won store for the year for 2022 and 2023
- Won employee of the year and manager of the month various times
Timeline
Accounting Assistant
Ernst & Young
11.2010 - 12.2010
Restaurant Manager
McDonald's Restaurant
09.2007 - Current
Administrative Assistant
India Bulls
01.2006 - 07.2007
Customer Service Representative
Allianz Life Insurance
01.2000 - 11.2005
Masters of Accounting - Accounting
Edith Cowan University
Bachelor of Business Administration - Business Administration
NR Institute
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