Summary
Overview
Work History
Education
Skills
Timeline
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RADHIKA SHARMA

Sydney,Australia

Summary

  • Focused Technical Support Representative helping users utilize and troubleshoot software and systems. Demonstrated record of facilitating workflow through quality prioritization, escalation and tracking techniques. Offering exceptional technical diagnosis, communication and file tracking skills.
  • Highly focused developer with expertise in technical diagnosis and troubleshooting. Facilitates productivity across departments through attentive and prompt technical service. Proficient in training end-users on new software and keeping hardware and software up to date.


Overview

7
7
years of professional experience

Work History

Associate Software Engineer

Tech Mahindra
02.2023 - Current
  • Collaborated with product owners to stay current on intended functionality.
  • Collaborated with team to analyze system solutions based on client requirements.
  • Developed unit tests for critical components, leading to reduced risk of defects in production code.
  • Tuned systems to boost performance.
  • Managed and monitored installed systems for highest level of availability.
  • Established effective monitoring strategies using advanced analytics tools for real-time visibility into infrastructure performance metrics.
  • Provided technical support to internal stakeholders, diagnosing and resolving complex issues related to the organization''s cloud environment.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Collaborated closely with cross-functional teams during major incident response efforts, ensuring timely resolution of critical issues affecting business operations.

IT TECHNICAL SUPPORT

A.P.C.D PVT LMT.
07.2022 - 01.2023
  • Leveraged design and functionality know-how to manage end-to-end website development projects
  • Completed technical development and application tasks per approved project standards and allocated budgets
  • Gathered and evaluated the technical requirements for each site to produce the best code
  • Communicated with end-users to assess technical issues, determine root cause and create actionable resolutions
  • Checked web pages for compatibility with the browsers, devices and operating systems commonly used by customers
  • Installed and performed minor repairs to hardware, software, or peripheral equipment, following user manual
  • Answered user inquiries regarding computer software or hardware operation to resolve problems
  • Researched new updates, products and changes to best practices
  • Web development troubleshooting, debugging and problem-solving.

MOBILE APP DEVELOPER

HOLYOAKE (based on a college project)
10.2021 - 03.2022
  • Collaborated with cross-functional teams to define, design and ship new features
  • Discovered, evaluated and implemented new technologies to maximize development efficiency and optimize developer experience
  • Sized and estimated software changes and features based upon functional and technical experience
  • Implemented rapid prototypes to get products to market quickly
  • Proposed solutions that integrated with proprietary platforms and third- party systems using native software development kits, web services and other technologies
  • Cultivated and established best practices for mobile applications and evangelized continuous delivery with focus on speed, risks and fast end- user feedback
  • Performed technical analysis to determine best ways to meet functional objectives
  • Focused on continuous improvement by keeping up-to-date on latest Android and iOS developments and trends and presenting for architectural review
  • Analyzed embedded code to troubleshoot problems between embedded software and mobile app.

TEAM MEMBER

NSW global scope (volunteer)
09.2017 - 12.2017
  • To work in team, and understand the project objective, learning methodology tools, client context
  • Project team engage with the client and mentor, plans the project and deliverables
  • Restocked supplies at work stations to help team members meet demands
  • Coordinated workflow with other team members for maximum productivity
  • Used initiative to anticipate and prepare for daily operational challenges
  • Communicated and problem-solved operational problems on the spot
  • Confirmed accuracy of completed tasks, taking improvement action to reach required standard when necessary.

Education

BACHELOR'S OF INFORMATION TECHNOLOGY -

Kings Own Institute
Sydney, NSW
03.2022

HIGH SCHOOL DIPLOMA - DIPLOMA IN ELECTRONICS AND COMMUNICATION ENGINEERING -

G.B.N. GOVT Polytech College
Karnal, Haryana
11.2016

Skills

  • Design
  • Content
  • Problem-solving
  • Multitasking
  • Teamwork
  • Technical Analysis
  • Software Documentation
  • Analytics
  • Troubleshooting
  • Engineering standards
  • Configuration Management
  • LDAP Administration
  • Azure Monitor
  • SQL development

Timeline

Associate Software Engineer

Tech Mahindra
02.2023 - Current

IT TECHNICAL SUPPORT

A.P.C.D PVT LMT.
07.2022 - 01.2023

MOBILE APP DEVELOPER

HOLYOAKE (based on a college project)
10.2021 - 03.2022

TEAM MEMBER

NSW global scope (volunteer)
09.2017 - 12.2017

BACHELOR'S OF INFORMATION TECHNOLOGY -

Kings Own Institute

HIGH SCHOOL DIPLOMA - DIPLOMA IN ELECTRONICS AND COMMUNICATION ENGINEERING -

G.B.N. GOVT Polytech College

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RADHIKA SHARMA