Raghav Sachdeva
Perth,WA
Summary
Driven Area Sales Manager with 10+ years of experience in management capacity and strong competitive sales drive, adaptability and perseverance. Well-honed listening skills and problem-solving attitude to uncover needs and overcome objections to close sales and achieve goals within multiple assigned territories. Successfully motivates and develops sales teams in results-driven and customer-focused environments with positive attitude towards achievement.
Overview
12
12
years of professional experience
Work History
Operation Manager
Miarcus Company
09.2022 - 05.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Store Manager
ME N MOMS PVT LTD.
12.2019 - 09.2022
- Directing large store team to create a sales environment that consistently met expected sales goals of Rs
- 9 Cr per annum and reduced operating costs
- Managing a team across 7 Me n moms Stores including 7 Store Managers, 1 asst store manager
- Interfacing with stores department for ensuring adequate stock & placing timely orders
- Implementing sales plans & new store concepts to generate sales for achievement of the targets
- Conceptualizing visual merchandising & window displays, layout & plan-o-gram of retail outlets for maintenance of a high-end store image
- Coordinating with the projects team and architects on a regular basis and launching the new stores
- Exceeding perspective annual goal through implementing corporate programs, promotions and policies at different departments and execute the company’s business model
- Leading all efforts in implementing individual sales goals as well as in conducting contests and offering sales promotions for superior financial performances
- Ensuring the highest possible standard of customer service, productivity, and profitability through proper training and mentoring of sales team
- Functioning as Inventory Captain evaluated inventory and ensured availability of products on shelves; creating program to trade inventory when necessary to guarantee the best customer experience
- Setting the standard for impeccable customer service; trained all staff to drive optimal customer satisfaction, associate productivity and P&L results.
Area Sales Manager
ME N MOMS PVT.LTD
06.2018 - 12.2019
- Directing large store team to create a sales environment that consistently met expected sales goals
- 9 Cr per annum and reduced operating costs
- Managing a team across 7 Me &Moms Stores including 7 Store Managers, 1 assistant store manager
- Interfacing with stores department for ensuring adequate stock & placing timely orders
- Implementing sales plans & new store concepts to generate sales for achievement of the targets
- Conceptualizing visual merchandising & window displays, layout & plan-o-gram of retail outlets for maintenance of a high-end store image
- Coordinating with the projects team and architects on a regular basis and launching the new stores
- Exceeding perspective annual goal through implementing corporate programs, promotions and policies at different departments and execute the company’s business model
- Leading all efforts in implementing individual sales goals as well as in conducting contests and offering sales promotions for superior financial performances
- Ensuring the highest possible standard of customer service, productivity, and profitability through proper training and mentoring of sales team
- Functioning as Inventory Captain evaluated inventory and ensured availability of products on shelves; creating program to trade inventory when necessary to guarantee the best customer experience
- Setting the standard for impeccable customer service; trained all staff to drive optimal customer satisfaction, associate productivity and P&L results.
Senior Fashion Consultant
Raymond
10.2017 - 06.2018
- Mentored junior consultants, fostering professional growth and enhancing team performance.
- Negotiated favorable contracts with vendors, securing quality products at competitive prices.
- Conducted personal shopping services for high-profile clients, ensuring confidentiality and satisfaction.
- Coordinated photoshoots showcasing new collections, promoting brand awareness within target demographics.
Sales Associate
Sunglass Hut
05.2014 - 06.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Care Associate
Louise Phillips - Shoppers Stop
03.2012 - 05.2014
- Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
- Participated in ongoing professional development initiatives to stay informed on industry trends and best practices for customer service delivery.
- Contributed to positive company reviews by delivering exceptional support experiences to clients.
- Handled escalated customer concerns, achieving high levels of resolution and satisfaction.
Education
B Com - Commerce
EIILM University
Delhi, India03.2012
Skills
- Cultivated and executed marketing plans and new product launches for several new categories of items for the company
- Demonstrated effectiveness in maintaining the highest visual standards for shops, including monthly seasonal product changes on the selling floor and windows display
- Played a key role in enforcing sound merchandising and loss control strategies and achieving the lowest shrink reduction
- Conducted thorough analysis of store profitability, earnings potential, locations, and management, resulting in significant improvement of the company
- Worked towards maximizing the brand equity & overall presence of the brand in the market
- Served as major contributor in providing growth opportunities for the company by hiring and developing potential candidates Developed many entry-level associates to leadership positions
- MS Office
- Internet
- SAP
- Sales Strategy Execution
- Key account growth
- Competitive Analysis
- Sales Presentations
- Sales Training
- Sales team supervision
- Relationship Building
- Customer Service
- Time Management
- Decision-Making
- Staff Training and Development
- Sales Targeting
- Goal Setting and Achievement
- Operations Management
Languages
Hindi and English
Professional Awards
Received best sales associate award in Privilege card
Personal Information
- Name: Raghav Sachdeva
- Date of Birth: 31-101-1991
- Nationality: Indian
Timeline
Operation Manager
Miarcus Company
09.2022 - 05.2024
Store Manager
ME N MOMS PVT LTD.
12.2019 - 09.2022
Area Sales Manager
ME N MOMS PVT.LTD
06.2018 - 12.2019
Senior Fashion Consultant
Raymond
10.2017 - 06.2018
Sales Associate
Sunglass Hut
05.2014 - 06.2015
Customer Care Associate
Louise Phillips - Shoppers Stop
03.2012 - 05.2014
B Com - Commerce
EIILM University
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