Radley De Los Reyes
Aintree,VIC
Summary
Driven by a results-focused approach at General Laser, We enhanced operational efficiency and team leadership, leading to higher employee retention and reduced cycle times. Leveraging skills in problem-solving and operations management, I significantly improved performance outcomes and customer satisfaction, embodying a commitment to excellence and innovation. Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Operations Manager
General Laser
01.2013 - Current
- Supervised 12 operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organisation leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorised, unsafe, or ineffective practices.
- Analysed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
CNC Programmer
General Laser
08.2003 - 01.2013
- Improved CNC program efficiency by optimizing tool paths and reducing cycle times.
- Provided technical support for shop floor personnel, assisting with setup procedures and addressing any issues related to CNC programs.
- Increased machine uptime by troubleshooting and resolving programming errors promptly.
- Maintained organized library of CNC programs, ensuring version control and easy access for all team members involved in the production process.
- Reviewed CNC designs for pre-production errors, eliminating design flaws to reduce raw material waste.
- Reduced material waste by refining cutting strategies and improving stock utilization.
- Streamlined workflow by creating standardized templates for commonly used machining operations.
- Handled preventive maintenance and minor repairs on machines to sustain performance.
Education
Advanced Diploma - Engineering/Manufacturing
2009
Certificate IV - Small Business Management
2006
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operational Efficiency
- Maintaining Compliance
- Process Improvement
- Maintenance Planning
- Risk Management
Certification
First Aid
Timeline
Operations Manager - General Laser
01.2013 - Current
CNC Programmer - General Laser
08.2003 - 01.2013
Victoria University - Advanced Diploma, Engineering/Manufacturing
Victoria University - Certificate IV, Small Business Management
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