Radwan Islam Rafi

Sydney,NSW

Summary

Proven leader and problem-solver at Burgers on Broadway Mortdale, adept in team leadership and complex problem-solving. Enhanced customer satisfaction and team performance through effective dispute resolution and staff training. Skilled in time management and communication, ensuring high-quality service delivery and operational excellence.

Overview

years of professional experience

Certification

Work History

Manager/ Cook / Customer Service

Burgers on Broadway Mortdale

110 Boundary Road Peakhurst

04.2022 - Current

Accomplished multiple tasks within established timeframes.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.

Chef

Eighteen22 Casual Dine

Punchbowl

02.2024 - 06.2024

Oversaw grill, stove, and oven, and cleaned equipment after every shift.
Checked freezer and refrigerator prior to each shift to verify correct temperatures.
Maintained well-organized mise en place to keep work consistent.
Placed orders to restock items before supplies ran out.
Handled and stored food to eliminate illness and prevent cross-contamination.
Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
Reduced food waste with strategic menu planning and inventory control techniques.
Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.

Education

Certificate IV - Kitchen Management

Australian Harbour International College

Surry Hills, NSW

07.2024

Skills

Team Leadership
Time Management

Verbal and written communication
Complex Problem-Solving