Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Attributes
Timeline
Generic

Rae Joan Cummins

Balcatta

Summary

confidentiality

freedom of information requests

orders to produce

Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment. Knowledgeable [Desired Position] with solid background in delivering comprehensive first aid training programs. Proven ability to develop engaging training materials and foster environment conducive to learning. Demonstrated effective communication and leadership skills while ensuring compliance with safety regulations.

Overview

27
27
years of professional experience

Work History

Administrative Assistant for Both Medical Forensic, and Crisis Therapy Service

King Edward Memorial Hospital
12.2003 - Current
  • Provide reception to visitors, clients, medical, counsellors, Police, admin staff and other professionals
  • Receive telephone calls from clients and other agencies, and direct them to the appropriate officer in an appropriate, professional manner
  • Handle overflow calls from the crisis line and ensure correct details are taken and then forward them onto duty officer/counsellor/Doctor or Management
  • Maintain statistical data for client occasions of service, for reporting/funding purposes
  • Responsible for medical room maintenance, medical supplies, typing of medical reports, receiving photos, downloading of images, recording of data, arranging appointments for patients to come in for f/ups or for police to collect reports, photos or specimens
  • Clerical admission and discharge procedures
  • Prepare and maintain client records and filing system
  • Maintain a schedule of appointments
  • Responsible for preparing and processing of Court Subpoenas and arranging for them to be photocopied ready for court
  • Use MYFT within hospital and outside agencies
  • Work with WAPOL and DPP constantly
  • Check and record deliveries of goods
  • Collect from post office and distribute mail
  • Responsible for stationery orders and Empac requests
  • Responsible for shredding confidential documents
  • Photocopying duties as required
  • Assists with typing for the department as directed by the Manager/Coordinator of Medical Forensic Services, Coordinator of Counselling services and/or Administrative Assistant
  • Maintenance and stocking medical kits and medical supplies/examination rooms
  • Transport of specimens and internal mail within the hospital site
  • Attend SARC meetings
  • Use LAMHIS and PSOLIS computer systems for registering clients/discharging clients and updating details as well as the Hospital Webpas computer system
  • Recording of stats and phone calls from clients
  • Also use the Online Resources Booking system - booking rooms and booking in clients or events in room listing calendars
  • Database system for recording of Emergency Cases data for ongoing research
  • Archiving system for past records of clients/patients and retrieving of these files when necessary
  • Designing a cross reference system for these files
  • Setting up for new staff members, arranging computer access for new staff members including security and access to the building
  • OSH Representative and Fire warden
  • Interact with Call Tracing on a monthly basis, also manage the duress alarm system at SARC on a monthly basis and any other maintenance in the building where I can assist
  • Constantly updating forms and liaising with Doctors, DPP, and the Police Department for a smooth transition between patients, doctors, DPP and Police
  • This includes invoicing the DPP for Court attendances by our Doctors
  • Also Coroners office re coroner cases
  • Creating and constantly updating the policy and procedure manual for the Medical Administrative Assistant at SARC
  • Using of digital cameras and images instead of film for documenting injuries of alleged sexual assault/sexual abuse patients/clients
  • What this means for SARC, for the patient/client, confidentiality, education purposes, court appearances, storage, legal ramifications (ie: have the photographs been tampered/altered in any way)
  • Process and policies on how to download, store these images
  • How to deidentify for training purposes with consent of the client

First Aid Trainer

St John Ambulance
04.2006 - 06.2008
  • Paid First Aid Trainer with St John Ambulance
  • I would receive a roster with regards to courses I have been given to teach
  • They can be anywhere in the metro area
  • These courses range from 1 hour to 18 hour courses and I have taught people from 14 years and up

Dental Department-Secretary (0.4) Level 2 Job-Share

Princess Margaret Hospital
05.2003 - 11.2003
  • Reception duties include using OMNIS computer system designed for dental and cleft patients (database system)
  • Booking theatre time and reappointing, making appointments for patients
  • Processing medical charts, updating medical charts with next action after their appointment
  • Issuing consultation appointments for patients
  • Creating clinic lists for patients to be seen
  • Using Merits system to receive and release medical charts, typing reports
  • Using Topas to update and retrieve correct information on patients
  • Communicating with patients and staff

Physiotherapy Assistant Clerical duties (.05) redeployment

Princess Margaret Hospital
10.2003 - 11.2003
  • Preparing treatment rooms, maintaining treatment rooms, stock in treatment rooms, and treatment trolleys
  • Photocopying and a number of research tasks

Speech Pathology Therapy Assistant (0.6) Level 2

Princess Margaret Hospital
05.2002 - 10.2003
  • Duties of this position included seeing patients on the ward and doing therapy with these children as advised by supervisors
  • Making up programs for these children under the guidance of the supervisors
  • Attending education meetings about children, learning Makaton a form of sign language for children
  • Recording stats for duties carried out as a therapy assistant
  • Assisting in groups/therapy sessions and taking photos with the department’s digital cameras and creating programs with children’s photos and objects in them
  • Recording in medical charts when seen children
  • Reporting to supervisors for updating of clients progress

Speech Pathology Department/ Clerical Officer and 0.5 Therapy Assistant level 2

Princess Margaret Hospital
02.2001 - 05.2002
  • Full-time position split doing both jobs
  • As clerical officer as above and as therapy assistant, seeing patients on the ward and doing therapy with these children as advised by supervisors
  • Making up programs for these children under the guidance of the supervisors
  • Attending education meetings about children, learning Makaton a form of sign language for children
  • Recording stats for work carried out as a therapy assistant
  • Assisting in groups, therapy sessions and taking photos with the department’s digital cameras and creating programs with children’s photos and objects in them
  • Recording in medical charts when seen children
  • Reporting to supervisors for updating of client’s progress

Speech Pathology Department/Clerical Officer Level 2 (Maternity relief)

Princess Margaret Hospital
10.2000 - 05.2002
  • Full time position maintaining appointment system, therapist’s calendars, new case referrals, dealing with patients, working with the following programs, Access, Excel, Outlook, Express, Topas, AHS for recording of stats, LAN page, photo editor, Merits

Speech Pathology Department / Clerical Level 1 (Permanent Part Time)

Princess Margaret Hospital
02.1999 - 10.2000
  • This position became permanent in April 1999
  • Duties include Data Entry, Excel, Microsoft Access, and Schedule
  • Dealing with new referrals, updating client files and Therapists lists of clients

Speech Pathology Department / Clerical Level 1

Princess Margaret Hospital
08.1998 - 09.1998
  • Clinic lists, filing, using Topaz, requesting medical charts, photocopying, typing, audio typing answering phones, dealing with patients, making appointments, reception service, and general clerical support
  • Contact with patients, parents and staff

Secretary CSA / Emergency Department (5 weeks temporary) Level 2.1

Princess Margaret Hospital
05.1998 - 06.1998
  • Typing Doctors Medical reports, letters, audio typing, answering phone
  • Arranging appointments, making up patient files
  • Ordering stock, photocopying, handling subpoenas, arranging files needed for court, emailing, faxing, mailing and W4W 95
  • Working for 7 Doctors, two of them being Dr Gary Geelhoed, Director of Emergency Department and Dr William Macdonald, Director Child Protection Unit and Consultant Paediatrician

Education

Year 10 -

Balcatta Senior High School

Associate Diploma - Medical Secretarial Practice

Business Office & Secretarial Studies

Certificate III - Therapy Assistant

Community and Health Services

Therapy Assistant Course -

TAFE Central
06.2003

Medical Secretarial Practice -

TAFE Midland
12.1995

Skills

  • Word
  • Excel
  • Data Access Management
  • Powerpoint
  • Image Editing Specialist
  • Topas Application Knowledge
  • Proficient in WebPas Edis
  • Merits
  • Omnis 7
  • Sunrise Clinical Manager
  • Lahmis Expertise
  • PSOLIS Application Skills
  • Calendar and Scheduling Skills
  • Calendar Management
  • SMS System Management
  • SARC System Administration
  • REDCap Proficiency
  • Efficient Data Retrieval
  • Disc Creation Skills
  • Proficient in Forensic Photo Documentation

Accomplishments

prepared files for court

prepare files for Order to produce and freedom of information requests.

  • Oversaw project, data [improvement].project and run reports

Personal Information

Citizenship: Australian

Attributes

  • Enthusiastic
  • Organised
  • Professional
  • Motivated
  • Friendly
  • Well Spoken
  • Calm
  • Consistent
  • Dedicated
  • Caring
  • Discreet
  • Creative
  • Energetic
  • Neat and Tidy
  • Healthy
  • Hard working
  • Flexible
  • Patient
  • Punctual
  • Resourceful
  • Thorough
  • Enjoys challenges
  • Quick learner
  • Get along well with others
  • Helpful

Timeline

First Aid Trainer

St John Ambulance
04.2006 - 06.2008

Administrative Assistant for Both Medical Forensic, and Crisis Therapy Service

King Edward Memorial Hospital
12.2003 - Current

Physiotherapy Assistant Clerical duties (.05) redeployment

Princess Margaret Hospital
10.2003 - 11.2003

Dental Department-Secretary (0.4) Level 2 Job-Share

Princess Margaret Hospital
05.2003 - 11.2003

Speech Pathology Therapy Assistant (0.6) Level 2

Princess Margaret Hospital
05.2002 - 10.2003

Speech Pathology Department/ Clerical Officer and 0.5 Therapy Assistant level 2

Princess Margaret Hospital
02.2001 - 05.2002

Speech Pathology Department/Clerical Officer Level 2 (Maternity relief)

Princess Margaret Hospital
10.2000 - 05.2002

Speech Pathology Department / Clerical Level 1 (Permanent Part Time)

Princess Margaret Hospital
02.1999 - 10.2000

Speech Pathology Department / Clerical Level 1

Princess Margaret Hospital
08.1998 - 09.1998

Secretary CSA / Emergency Department (5 weeks temporary) Level 2.1

Princess Margaret Hospital
05.1998 - 06.1998

Associate Diploma - Medical Secretarial Practice

Business Office & Secretarial Studies

Certificate III - Therapy Assistant

Community and Health Services

Therapy Assistant Course -

TAFE Central

Medical Secretarial Practice -

TAFE Midland

Year 10 -

Balcatta Senior High School

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Rae Joan Cummins