Summary
Overview
Work History
Education
Skills
Timeline
Barista

Raela CUTHERS

Townsville,QLD

Summary

Focused leader with experience in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist who thrives in a team environment and blends together advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

21
21
years of professional experience

Work History

Administrative Manager

ESS World Wide Support Services
10.2022 - Current
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Identified opportunities to streamline processes and improve office operations and efficiency.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.

Housekeeping Attendant

Craggy Range Vineyards Ltd
03.2022 - 10.2022
  • Time management
  • Communication
  • Attention to detail
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.

Administration Executive

ESS World Wide Support Services
01.2017 - 02.2022
  • Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Maintained protocol throughout routine work days and special events.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Maintained internal requirements and standards to minimize regulatory risks and liability across departments.

Housekeeping Team Leader

ESS World Wide Support Services
12.2014 - 01.2017
  • Utilised chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
  • Communicated repair needs to maintenance staff.
  • Completed schedules, shift reports, and other business documentation.
  • Minimised infection risk.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.

Direct Sales Coordinator

Ford Motor Company Of NZ Ltd
03.2014 - 10.2014
  • Inquired about current service levels and offered upgrades.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Forecasted sales and established processes to achieve sales objectives and related metrics.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Compiled and analyzed data to determine approaches to improve sales and performance.

Distribution Coordinator

Mazda New Zealand Limited
07.2009 - 03.2014
  • Managing new vehicle stock from source to end customer
  • Facilitated receiving and shipping and loading and unloading of goods, transferring products to designated storage sites.
  • Coordinated storage locations and product movements.
  • Collaborated with other departments on supply and quality issues.
  • Scheduled pickups and deliveries to maintain smooth operations.
  • Worked closely with personnel, customers, and contractors to resolve problems.

Corporate Account Coordinator

Ford Motor Company Of NZ Ltd
02.2002 - 06.2009
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Education

Certificate III - Anatomy & Physiology

Naturopathic College of New Zealand
Auckland, New Zealand
11.2013

Certificate III - Business Administration

Manukau Institute of Technology
Auckland, New Zealand
10.2002

University Entrance Certificate -

Hastings Girls High School
Hastings, New Zealand
12.1988

Skills

  • Developed skills in Microsoft Office applications
  • Superior time management skills and ability to prioritize job requirements
  • Ability to collaborate with team members to drive win/win outcomes
  • Train Staff
  • Documentation
  • Planning and Prioritization
  • Persuasion
  • Data Management
  • Travel Arrangements
  • Workflow Planning
  • Update Policies
  • Staff Management
  • Corrective Action Implementation
  • Verbal and Written Communication
  • Records and Database Management
  • Team Collaboration

Timeline

Administrative Manager

ESS World Wide Support Services
10.2022 - Current

Housekeeping Attendant

Craggy Range Vineyards Ltd
03.2022 - 10.2022

Administration Executive

ESS World Wide Support Services
01.2017 - 02.2022

Housekeeping Team Leader

ESS World Wide Support Services
12.2014 - 01.2017

Direct Sales Coordinator

Ford Motor Company Of NZ Ltd
03.2014 - 10.2014

Distribution Coordinator

Mazda New Zealand Limited
07.2009 - 03.2014

Corporate Account Coordinator

Ford Motor Company Of NZ Ltd
02.2002 - 06.2009

Certificate III - Anatomy & Physiology

Naturopathic College of New Zealand

Certificate III - Business Administration

Manukau Institute of Technology

University Entrance Certificate -

Hastings Girls High School

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Raela CUTHERS