Summary
Overview
Work History
Education
Skills
Affiliations
Certification
LifeSkills
References
Timeline
Generic

Raelene Dennis

Melbourne,VIC

Summary

Experienced Pharmacy Assistant with strong problem-solving and conflict resolution skills. Collaborates effectively for team success and provides knowledgeable and friendly support. Offers multifaceted administrative and retail experience.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Pharmacy Assistant

Pines Forest Pharmacy
Melbourne, VIC
02.2022 - Current
  • Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
  • Verified accuracy of medication orders and entered data into pharmacy system.
  • Maintained inventory records by restocking shelves with pharmaceuticals.
  • Processed payments from customers using cash registers and debit and credit card terminals.
  • Prepared labels for prescriptions and dispensed medications to patients.
  • Answered customer inquiries regarding drug interactions, side effects and dosage instructions.
  • Provided guidance on the selection of over-the-counter medications and supplements.
  • Tracked expiration dates for all drugs in stock and discarded expired items according to regulations.
  • Kept up to date on changes in insurance coverage policies related to prescriptions.
  • Organized and maintained patient profiles in the computer system.
  • Greeted customers upon arrival at the pharmacy counter.
  • Conducted regular checks of drug storage areas to ensure proper temperature control was maintained.
  • Received telephone calls from physicians, nurses or other healthcare professionals requesting information about medications or supplies.
  • Checked incoming shipments against purchase orders to verify quantity, quality and price accuracy.
  • Followed safety procedures when handling hazardous chemicals, such as cleaning solutions.
  • Completed daily paperwork associated with filling prescriptions accurately.
  • Performed administrative duties such as filing documents, faxing forms, answering phones.
  • Monitored stock levels of both prescription drugs and over-the-counter items.
  • Provided advice on health issues including diet, exercise, smoking cessation.
  • Adhered to all legal requirements relating to the safe dispensing of medication.
  • Participated in staff meetings discussing new developments within the pharmacy profession.
  • Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
  • Maintained pharmacy counter and related areas in clean, neat and organized fashion.
  • Helped pharmacy staff prepare medications and fill orders.
  • Opened incoming supplies and stocked in correct locations.
  • Delivered quality care to customers through close collaboration with pharmacist.
  • Answered customer questions about prescribed and OTC medications.
  • Restocked shelves and prepared expired drugs for return.
  • Prepared medication labels with item name and quantity.
  • Performed filing, copying, faxing and other clerical tasks.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Trained new pharmacy staff in procedures and customer service standards.
  • Assisted pharmacist in daily operations tasks and administrative tasks.
  • Processed pharmacy payments by ringing up customers on cash register and handling cash and credit transactions.
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
  • Managed and received inventory by checking deliveries, counting stock, monitoring medication expiration dates and placing orders.
  • Greeted customers to determine wants or needs.
  • Cleaned and maintained equipment or work areas according to prescribed methods.
  • Provided filled prescriptions to customers, included medication information sheets and coordinated consults.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Built and maintained productive relationships with employees.
  • Received and stored incoming supplies and informed supervisors of stock needs and shortages.
  • Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Increased sales and customer satisfaction by helping store customers with pharmacy services, general store questions and in locating products.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Met regulatory recordkeeping requirements by documenting pharmacy log with information on prescriptions picked up by patients.
  • Scanned items and checked pricing on cash register for accuracy.

Retail Assistant Manager

McDonalds
Melbourne, VIC
07.1994 - 07.2006
  • Assisted in the development of store policies and procedures.
  • Monitored inventory levels and reordered merchandise as needed.
  • Trained, coached, and mentored new team members on customer service and operational standards.
  • Scheduled staff shifts to ensure adequate coverage during peak hours.
  • Collaborated with other managers on projects such as store layout changes or marketing campaigns.
  • Performed daily opening and closing duties including cash handling and reconciliation.
  • Responded promptly to customer inquiries or complaints regarding products or services.
  • Maintained a neat, clean, organized work environment that meets company standards.
  • Ensured compliance with local health and safety regulations in the store environment.
  • Resolved conflicts between employees or customers in a professional manner.
  • Investigated stock discrepancies through regular audits of backroom locations.
  • Processed sales transactions via cash register and telephone orders.
  • Communicated with patrons to offer friendly service and determine needs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Implemented quality control measures to uphold company standards.

Education

High School Diploma -

Robinvale Secondary College
Robinvale, VIC
12-1992

Skills

  • Stock Replenishment
  • Medication Management
  • Order Record Keeping
  • Pharmaceutical Labeling
  • Processing Incoming Inventory
  • POS System Operation
  • Social support
  • Cultural Sensitivity
  • Emotional Support
  • Privacy and confidentiality
  • Client Relationship Management
  • Mobility Assistance
  • Dispute Mediation
  • Client Relationship Building
  • Workflow Management
  • Escalation management
  • Complaint Handling
  • Clerical Support
  • Documentation And Reporting
  • Computer Skills
  • Customer Service
  • Data Entry
  • Attention to Detail
  • Complaint resolution
  • Listening Skills
  • Strong Work Ethic
  • Records Maintenance

Affiliations

  • outdoor activities; swimming; camping; fishing; hiking
  • community participation
  • socializing

Certification

  • S2/S3 qualification
  • Full Victorian drivers license

LifeSkills

  • Very organized individual
  • Highly self motivated with a great attention to detail
  • empathetic by nature; highly tuned to individuals with "greater needs"
  • amazing work ethic; always on time, and willing to go that extra mile to achieve company objectives

References

References available upon request.

Timeline

Pharmacy Assistant

Pines Forest Pharmacy
02.2022 - Current

Retail Assistant Manager

McDonalds
07.1994 - 07.2006

High School Diploma -

Robinvale Secondary College

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Raelene Dennis