Raelene Earl
Elanora,QLD
Overview
2026
2026
years of professional experience
Timeline
Duty Manager
Coles Supermarket
03.2023 - 03.2025
Night Fill Manager
Coles Supermarket
09.2019 - 03.2023
Grocery Manager
Coles Supermarket
2025 - Current
Work History
Grocery Manager
Coles Supermarket
2025 - Current
- Supervised daily operations to ensure efficient store management and customer satisfaction.
- Implemented inventory control procedures, reducing stock discrepancies and improving accuracy.
- Trained and mentored team members on best practices in customer service and product placement.
- Analyzed sales trends to optimize product assortment and enhance merchandising strategies.
- Collaborated with department heads to develop promotional plans that boosted store visibility.
- Conducted regular audits of inventory levels, ensuring timely replenishment of stock item
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
Duty Manager
Coles Supermarket
03.2023 - 03.2025
- Led daily operations to ensure efficient store functionality and customer satisfaction.
- Trained and mentored team members on best practices in customer service and inventory management.
- Implemented loss prevention strategies, reducing shrinkage through effective staff training and monitoring.
- Coordinated staff scheduling to optimize coverage during peak shopping hours, enhancing service efficiency.
- Resolved escalated customer complaints promptly, maintaining high standards of service quality and satisfaction.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Night Fill Manager
Coles Supermarket
09.2019 - 03.2023
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained staff on inventory management and customer service techniques.
- Implemented process improvements to enhance workflow efficiency and reduce waste.
- Coordinated team schedules, optimizing labor resources for peak performance.
- Led training sessions focused on product knowledge and operational best practices.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.