Raelene Hackett

Work History

Sales /Administrative /Payroll Coordinator

TankRight Australia PTY LTD

Mudgee, New South Wales

01.2024 - Current

Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Managed time efficiently in order to complete all tasks within deadlines.
Paid attention to detail while completing assignments.
Developed and maintained courteous and effective working relationships.

Group Trainer /Administrative Coordinator

Mainfreight Holdings

Prestons, NSW

02.2022 - 12.2023

Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Worked effectively in fast-paced environments.
Managed time efficiently in order to complete all tasks within deadlines.
Demonstrated respect, friendliness and willingness to help wherever needed.
Excellent communication skills, both verbal and written.
Proved successful working within tight deadlines and a fast-paced environment.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Cultivated interpersonal skills by building positive relationships with others.
Strengthened communication skills through regular interactions with others.

Receptionist Administrator

Mainfreight Transport

Prestons, NSW

03.2018 - 03.2022

Collaborated with sales and marketing teams to create and execute promotional campaigns.
Managed customer accounts, responding to inquiries and resolving customer service issues
Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
Followed up on web leads, pre-qualified contacts and converted potential customers into sales appointments.
Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
Answered incoming calls, directing clients to individuals addressing specific needs.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors positive first impression.
Acted as first point of contact and set appointments for prospective clients.
Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
Scheduled initial and return appointments for clients.
Delegated tasks to administrative support staff to organize and improve office efficiency.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Customer Development Manager

Mainfreight Logistics

Prestons, NSW

04.2018 - 02.2022

Built relationships with customers and community to establish long-term business growth.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Managed accounts to retain existing relationships and grow share of business.
Prepared sales presentations for clients showing success and credibility of products.
Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Resolved customer problems and complaints.
Corresponded with clients through email, telephone, or postal mail.
Managed multiple tasks and met time-sensitive deadlines.
Maintained confidentiality of information regarding clients and company.

Receptionist /Administrative Office Coordinator

Mainfreight Transport

Prestons, NSW

03.2015 - 02.2018

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Answered phone promptly and directed incoming calls to correct offices.
Responded to inquiries from callers seeking information.
Resolved customer problems and complaints.
Corresponded with clients through email, telephone, or postal mail.
Managed multiple tasks and met time-sensitive deadlines.
Answered central telephone system and directed calls accordingly.
Provided clerical support to company employees by copying, faxing, and filing documents.
Restocked supplies and submitted purchase orders to maintain stock levels.
Maintained visitor log for entering and leaving facility for security purposes.
Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Organized, maintained and updated information in computer databases.
Prepared detailed documents and reports in adherence administrative processes.
Maintained databases and contact lists to keep important contact information accurate and up to date.
Collaborated in timely processing of billing and accounts receivables.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Sales Support Coordinator

Mainfreight Transport

Prestons, NSW

05.2013 - 02.2015

Managed customer accounts, responding to inquiries and resolving customer service issues
Assisted customers with sales needs such as inventory and shipping questions.
Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
Developed and maintained relationships with key accounts and existing customers.
Followed up on web leads, pre-qualified contacts and converted potential customers into sales appointments.
Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
Tracked sales data for analysis and forecasting.

Customer Development Executive

Mainfreight Transport

Prestons, NSW

02.2012 - 07.2013

Built relationships with customers and community to establish long-term business growth.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services, and company information.
Investigated and resolved customer inquiries and complaints quickly.
Followed up with customers about resolved issues to maintain high standards of customer service.

Major Account Manager

Mainfreight Transport

Prestons, NSW

07.2010 - 03.2012

Built senior executive relationships at target accounts and aligned solutions to business needs.
Determined revenue growth opportunities and enhanced service levels by closely monitoring developments in assigned accounts.
Set meetings and managed obligations to achieve established goals and commitments.
Monitored client satisfaction and prioritized issue resolution for superior customer experiences.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Managed accounts to retain existing relationships and grow share of business.
Prepared sales presentations for clients showing success and credibility of products.
Enhanced profitability by developing pipelines utilizing marketing and sales strategies.

Family Day Care

Owner/ Director

Lurnea, NSW

01.2005 - 07.2010

Developed age-appropriate activities and crafts to engage children.
Facilitated learning through play, stories and outdoor activities for successful child outcomes.
Maintained effective schedule balance between rest periods, active play, and instruction.
Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
Encouraged children to develop healthy social and emotional skills.
Responded to inquiries from parents and guardians.
Worked closely with fellow staff members in developing and implementing educational and recreational activities.

Receptionist

ACP Publishing / CPH / Chanel 9

Sydney, NSW

02.1999 - 01.2005

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Completed all tasks in compliance with company policies and procedures.
Operated multi-line telephone system to answer and direct high volume of calls.
Documented messages and forwarded to correct individual.
Created and maintained company phone directory with current extensions and staff information.
Trained and mentored new PBX operations employees.
Responded to customer inquiries with patience and positivity to establish excellent first impression.
Operated switchboard and routed incoming calls to appropriate departments.

Timeline

Work History

Sales /Administrative /Payroll Coordinator

Group Trainer /Administrative Coordinator

Receptionist Administrator

Customer Development Manager

Receptionist /Administrative Office Coordinator

Sales Support Coordinator

Customer Development Executive

Major Account Manager

Family Day Care

Receptionist

Overview

Education

Associate Degree in Digital Photography - Digital Photography

Associate of Arts - Business Administration And Management

Ass Diploma - Child Development

Associate of Arts - Expressive Arts

Skills

Summary

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