Summary
Overview
Work History
Skills
Timeline
Generic

Raelene King

Yarck ,VIC

Summary

Dynamic leader with a proven track record at Grant St Grocer, adept in staff management and customer service. Excelled in training and mentoring, enhancing team productivity and customer satisfaction. Skilled in inventory control, showcasing attention to detail and reliability. Achieved significant improvements in operations and service quality, fostering a culture of continuous improvement and excellence.

Overview

17
17
years of professional experience

Work History

Supervisor

Grant St Grocer
06.2020 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Barista

Alexandra Provender Bakery
01.2017 - 03.2020
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.

Manager on Duty

Yarck General Store
02.2008 - 02.2017
  • Trained employees in essential job functions.
  • Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
  • Improved team productivity by implementing efficient scheduling and task delegation processes.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Inventory control

Timeline

Supervisor

Grant St Grocer
06.2020 - Current

Barista

Alexandra Provender Bakery
01.2017 - 03.2020

Manager on Duty

Yarck General Store
02.2008 - 02.2017

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Raelene King