Raelene Robertson
MOUNT LOUISA
Summary
Hardworking Physical Trainer highly effective at motivating clients to achieve full potential. Brings 20+ years of experience as Personal Trainer, Educator, Gym Instructor and coach. Excellent physical condition and desire to help others.
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
20
20
years of professional experience
Work History
Store Manager
The Athlete's Foot
07.2022 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Developed and implemented successful staff incentive programs to motivate employees.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Hypnotherapist
Self-employed
07.2020 - Current
- Interviewed clients to understand motivations for seeking therapy and collaborate to develop suitable treatment plans.
- Evaluated patient susceptibility to suggestion to facilitate hypnotic states and select optimal therapeutic techniques.
- Explained hypnosis process to patients to quell fears about safety and effects of hypnotic therapies.
- Induced trance-like state in patients to change behavioral patterns through access to subconscious mind.
- Discussed circumstances and background of particular psychological disturbances to identify possible avenues towards resolution.
- Referred clients to professionals specializing in other fields of psychological treatment where responses or apprehensions towards hypnotherapy suggested.
- Dispelled misinformation about hypnotherapy, false memories and concept of subconscious mind to build trust with clients seeking treatment.
Personal Trainer and Hypnotherapist
Body Confidence! Self Employed Owner/Operator
01.2008 - Current
- Designed specific workout systems for individual clients based on performance ability.
- Trained clients during strength training, cardio vascular exercise and stretching.
- Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Educated customers on preventive care, nutrition, fitness, stress management and ergonomics.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Educated club members about relationship between nutrition and fitness.
- Achieved improvements for clients by designing optimal wellness plans and organizing schedules to promote consistency.
- Developed organization systems for personal fitness plans, records and contracts.
- Drove client retention, managing daily classes and individual sessions.
- Motivated clients to achieve their personal fitness goals through developing and modifying routines.
- Informed clients about nutrition, lifestyle issues, and weight control.
- Evaluated individual participants to assess conditions and develop suitable training programs.
- Treated injured students with basic first aid and reiterated safety standards to prevent recurrence.
- Organized files and created new system for personal fitness plans, records and contracts.
Gymnastics Instructor
YMCA Bundaberg
01.2007 - 11.2008
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
- Arranged and maintained gym equipment, setting aside unserviceable gym equipment for repair.
- Worked with both mentally and physically handicapped people and promoted interactive learning.
- Briefed safety rules and standards to clients and spotters at beginning of classes.
- Organized class and maintained office records for billing, accounts receivable and client progress.
- Promoted stretching, mobility work and proper form to help athletes safely build strength.
Duty Manager, Store Services Manager
Woolworths Supermarket
01.2004 - 01.2007
- Formulated procedures to use in event of accidents, fires or other emergencies.
- Set goals for department and supported employees in meeting expectations.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Recruited and developed numerous employees for all departments.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Certificate - NLP Practitioner, Life Coach
Wild Success
Perth, WA2021
Graduate Certificate - Hypnotherapy
Australian Success Academy
Brisbane, QLD2020
Certificate I - Nutrition
Precision Nutrition
Online Studies 2016
Advanced Certificate - Advanced Thump Instructor
Thump Boxing
Brisbane, QLD2011
Graduate Certificate - Boxing For Fitness
HPC
Brisbane, QLD2011
Certificate IV - Certificate IV in Training And Assessment
Fortress Learning
Townsville, QLD2010
Graduate Certificate - Freestyle Group Instructor
Fitlink
Brisbane, QLD2010
Certificate I - Easy Muscle Management Technique
Ross EMMT
Townsville, QLD2010
Certificate III & Certificate IV - Gym Instructor And Personal Trainer
Queensland Academy of Fitness
Brisbane, QLD2008
Associate Diploma - Business And Hospitality
Rockhampton Collage of TAFE
Rockhampton, QLD1994
Skills
- Patient Consultations
- Therapeutic Assessment
- Relaxation Techniques
- Therapeutic Exercise
- Client Care
- Group Activities
- Training Programs
- Rehabilitation Plans
- Anxiety Reduction
- Life Coaching
- Hypnosis
Timeline
Store Manager
The Athlete's Foot
07.2022 - Current
Hypnotherapist
Self-employed
07.2020 - Current
Personal Trainer and Hypnotherapist
Body Confidence! Self Employed Owner/Operator
01.2008 - Current
Gymnastics Instructor
YMCA Bundaberg
01.2007 - 11.2008
Duty Manager, Store Services Manager
Woolworths Supermarket
01.2004 - 01.2007
Certificate - NLP Practitioner, Life Coach
Wild Success
Graduate Certificate - Hypnotherapy
Australian Success Academy
Certificate I - Nutrition
Precision Nutrition
Advanced Certificate - Advanced Thump Instructor
Thump Boxing
Graduate Certificate - Boxing For Fitness
HPC
Certificate IV - Certificate IV in Training And Assessment
Fortress Learning
Graduate Certificate - Freestyle Group Instructor
Fitlink
Certificate I - Easy Muscle Management Technique
Ross EMMT
Certificate III & Certificate IV - Gym Instructor And Personal Trainer
Queensland Academy of Fitness
Associate Diploma - Business And Hospitality
Rockhampton Collage of TAFE
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