Summary
Overview
Work History
Education
Skills
Cultural Knowledge
Timeline
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Raeni Ashton

Bowen,QLD

Summary

Experienced Previous Train professional with a proven track record in the rail and mining sector, equipped with comprehensive knowledge and hands-on expertise in trades essential to the industry. Proficient in safety protocols, equipment operation, and maintenance procedures critical to efficient rail and mining operations. Adept at collaborating with cross-functional teams to achieve project objectives while adhering to strict timelines and quality standards. Seeking a challenging role where my skills can contribute to the success and growth of a dynamic organization in the rail and mining sector.

Overview

11
11
years of professional experience

Work History

Office Manager

Opal Fibre Packaging
07.2023 - Current
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Managed payroll and related records to document use of vacation, holidays, sick days and miscellaneous leaves of absence.
  • Developed strong client relationships by providing exceptional customer service and timely communication on market updates.
  • Controlled accounting operations and oversaw transactions related to payroll, financial reporting, payables and receivables.

Advanced Level 3 Locomotive Driver

Pacific National
01.2022 - 07.2023
  • Implemented safe environment and adherence to guidelines of company safety policies and procedures..
  • Maintained records of train movements, daily logs and train performance reports.
  • Communicated with dispatchers about train cargo and timetables.
  • Made decisions on safety and scheduling employees to support operational requirements.
  • Reviewed, analyzed and investigated operational problems, correcting when appropriate and calling to attention of supervisor or manager when necessary.
  • Added or detached loads by coupling or uncoupling cars.
  • Coordinated information with other departments relative to inadequacies or inefficiencies in operations, manipulations or schedules.
  • Inspected locomotives before and after runs.
  • Observed tracks to detect obstructions.
  • Conferred with conductors or traffic control centre personnel via radiophones to issue or receive stops, delays or oncoming train information.
  • Interpreted train orders, signals or railroad rules and regulations that governed locomotive operation.

Service Advisor and Administrative Support

Filby's Motors Bowen Toyota
02.2020 - 12.2021
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Interpreted diagnostic results to provide accurate repair recommendations.
  • Developed estimates by costing materials, supplies, and labor.
  • Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
  • Documented problems and corrective actions to maintain records.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Office Manager

Orora Fibre Packaging
10.2018 - 01.2020
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Supervisor and Delivery Driver

Pizza Hut Bowen
01.2013 - 01.2020
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Motivated workers to exceptional performance through implementation of new strategies.
  • Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.

Education

Diploma of Youth Work

Open Colleges
Online
08.2024

Certificate IV - Locomotive Operation (Level 3 Qualified)

Pacific National
Pacific National
06.2024

Criminology And Criminal Justice Diploma - Criminology

Griffith University
Brisbane, QLD
11.2020

Certificate II - Electrotechnology

Tafe QLD Bowen
Bowen
10.2017

Skills

  • Excellent Communication
  • Attention to Detail
  • Strong analytical skills
  • Problem-solving aptitude

Cultural Knowledge

Culturally attuned and deeply connected Indigenous woman with a profound understanding of community dynamics and values. Rooted in my heritage, I bring a unique perspective to the professional realm, enhancing cultural competency within diverse settings. My strong ties to the community not only reflect a commitment to preserving cultural integrity but also foster a genuine appreciation for inclusivity and diversity. This cultural knowledge extends beyond theoretical understanding, allowing me to navigate sensitively and effectively in multicultural environments. As an advocate for cultural awareness and inclusivity, I am poised to contribute to a workplace that values and celebrates diversity.

Timeline

Office Manager

Opal Fibre Packaging
07.2023 - Current

Advanced Level 3 Locomotive Driver

Pacific National
01.2022 - 07.2023

Service Advisor and Administrative Support

Filby's Motors Bowen Toyota
02.2020 - 12.2021

Office Manager

Orora Fibre Packaging
10.2018 - 01.2020

Supervisor and Delivery Driver

Pizza Hut Bowen
01.2013 - 01.2020

Diploma of Youth Work

Open Colleges

Certificate IV - Locomotive Operation (Level 3 Qualified)

Pacific National

Criminology And Criminal Justice Diploma - Criminology

Griffith University

Certificate II - Electrotechnology

Tafe QLD Bowen
Raeni Ashton