Raewyn Lisa Wright

• Managed day-to-day branch operations covering all areas from service to sales
• Guided team in resolving issues effectively
• Engaged in local events to enhance brand visibility
• Identified potential for enhancing processes in the branch
• Managed ordering and inventorying of caskets, urns and other related merchandise.
• Managed on-duty staff during events including viewings, funerals, memorial services
• Developed and maintained relationships with vendors, suppliers, customers and employees.
• Ensured compliance with company policies, procedures and safety regulations.
• Recruited, hired, trained and supervised staff members in providing excellent customer service standards.
• Reviewed employee timesheets for accuracy before submitting them for payroll processing.
• Provided guidance and direction to team members regarding their daily tasks.

• Organized funeral services and memorials, including arranging for clergy, pallbearers, flowers, music and other necessary items.
• Coordinated arrangements with cemeteries or crematories for interment or cremation of remains.
• Conducted pre-need consultations to educate clients on available funeral plans.
• Prepared legal documents such as death certificates and permits for burial or cremation.
• Removed deceased from place of death and transported to funeral home.
• Consulted with families of deceased to make funeral arrangements.

• Organized and executed all details of funeral services
• Engaged in on-call schedule for deceased removal
• Assisted in pre-arranging funerals with clients.
• Performed postmortem care including preparation and dressing,
• Performed administrative duties such as answering phones, filing paperwork and completing forms.

Responsibilities extended beyond the listed duties

• Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
• Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
• Effectively trained leaders on techniques for managing employees.
• Mentored team members to succeed and advance within department and company.
• Conducted regular performance reviews to assess individual team member progress.
• Provided coaching and feedback on employee performance, encouraging professional development.
• Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
• Monitored daily workflow to ensure KPI performance.
• Established clear expectations for team members.
• Maintained a positive work environment that promoted collaboration between team members.
• Ensured compliance with Workplace Health and Safety as a Representative.
• Facilitated communication between cross-functional teams within the organization.
• Participated in regular meetings with the leadership team.
• Facilitated team meetings to discuss targets, strategies, recognition, and business updates.
• Motivated team members through recognition programs and performance-based incentives.