Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rafael Andrade

Perth,WA

Summary

Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.

Overview

9
9
years of professional experience

Work History

Shuttle Driver

Bayswater Car Rental
07.2022 - Current
  • Collaborated with dispatchers to optimize route planning and scheduling for maximum efficiency.
  • Provided exceptional customer service by addressing passenger inquiries professionally and courteously.
  • Contributed to the reduction in fuel consumption through careful driving techniques and adherence to recommended routes.
  • Observed passengers during the journey and reported any suspicious behavior.
  • Delivered passengers to destinations safely and on time.
  • Drove 9 -passenger shuttle bus to and from terminal.

IT Analyst

JD CONSULTORES
05.2018 - 05.2019
  • Developed custom solutions for clients, tailoring technical specifications to meet unique needs.
  • Enhanced and reconstructed computer systems to increase efficiency.
  • Installed system updates to address vulnerabilities and reduce security issues.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Investigated system issues and implemented resolutions to reduce downtime.

Logistics Analyst

BCL EXPRESS
04.2015 - 02.2018
  • Reduced transportation costs, coordinating optimal shipping routes and negotiating carrier contracts.
  • Conducted investigations to resolve issues related to logistics and cargo movements.
  • Assisted in developing budgets for logistics activities, ensuring alignment with company financial goals.
  • Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
  • Coordinated resolution of issues with warehouses, sales brokers and carriers.
  • Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Generated monthly performance reports to track and analyze shipping trends.
  • Reported emergencies, weather delays and carrier schedule changes to customers and supervisors.

Education

Diploma of Information Technology - Cyber Security

National Institute of Technology
Perth, WA
12.2024

Bachelor of Technology - Logistics Management

FACULDADE DAS AMERICAS
BRAZIL
12.2020

Skills

  • Manual Transmission
  • Preventive Maintenance
  • Customer Support
  • Closed-Circuit TV Cameras
  • Passenger Assistance
  • Punctuality
  • Payment Collection
  • Safe Driver Training
  • Vehicle Maintenance
  • Shipment Tracking
  • Inventory Management
  • Accounting principles knowledge
  • Validating supplies
  • International shipments
  • Helpdesk Services
  • Hardware and Software Configuration
  • Technical Support
  • Updating Software

Languages

Portuguese
Native or Bilingual
English
Professional Working

Timeline

Shuttle Driver

Bayswater Car Rental
07.2022 - Current

IT Analyst

JD CONSULTORES
05.2018 - 05.2019

Logistics Analyst

BCL EXPRESS
04.2015 - 02.2018

Diploma of Information Technology - Cyber Security

National Institute of Technology

Bachelor of Technology - Logistics Management

FACULDADE DAS AMERICAS

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Rafael Andrade