Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rafael Dos Santos Boga

CBD,VIC

Summary

Human Resources Administrator: I bring a wealth of experience garnered from diverse industries including education, banking, travel, and communications. My journey includes a pivotal role at NZ Immigration, where I honed my expertise in police and visa checking processes. With over 4 years in Business Administration and a qualification in commerce and data management, I excel at navigating protocols and ensuring compliance while adeptly generating reports. Proficient in payroll systems such as XERO and MYOB, I am well-versed in providing top-notch customer service, consistently delivering high-quality results with a can-do attitude. I am a mature person looking for a new opportunity where I can use my skills as develop a career with a dynamic and small team

Overview

17
17
years of professional experience
1
1
Certification

Work History

BUSINESS MANAGER

STRIKE PAINTERS
11.2023
  • Oversee day-to-day operations of the painting business, including scheduling, project management, and customer relations
  • Develop and implement strategic plans to drive business growth and achieve revenue targets
  • Manage financial aspects of the business, including budgeting, invoicing, and expense tracking
  • Train and supervise painting crews to ensure quality workmanship and customer satisfaction
  • Negotiate contracts with clients, suppliers, and subcontractors to secure favorable terms and pricing
  • Monitor industry trends and competitor activity to identify opportunities for differentiation and market positioning
  • Implement and enforce safety protocols to ensure compliance with regulatory standards and minimize workplace accidents
  • Maintain relationships with existing clients and cultivate new business opportunities through networking and marketing efforts
  • Analyze performance metrics and key performance indicators to assess business performance and identify areas for improvement.

BUSINESS MANAGER

GOODLINE PAINTERS
07.2020 - 09.2023
  • During my period, I have demonstrated strong customer focus by assisting clients and service providers visiting the reception and addressing their inquiries
  • I have managed office operations efficiently, including office supplies, maintenance, contractor management, communications, seating plans, and data management
  • Oversaw end-to-end monthly accounts payable and receivable processes in collaboration with external partners, as provided support with quotations, job planning, staff management, hands-on work, material management, and supplier relations
  • Offered leadership support through calendar management and communication on social media channels
  • Conducted general administration duties, including managing phone, email, and social media accounts.

SUPPORT ANALYST

MINISTRY OF BUSINESS, INNOVATION & EMPLOYMENT (MBIE)
02.2019 - 06.2020
  • File Management - Provide file management support for physical/electronic files (creating, transferring physical to the electronic version)
  • Answered questions for product and service-related inquiries
  • Resolved customer issues to retain existing customers, increase customer satisfaction, and increase new customers
  • Customer Focus - Liaise with customers, third parties, and stakeholders to obtain further information or answer queries as required
  • Administration Support to the team, following/reviewing the established processes for visa application
  • Processing with customer purchases, handled transactions, and bagged items for customers
  • Support IT team with business process automation (collecting data).

BUSINESS ANALYST

EMPLOYERS AND MANUFACTURERS ASSOCIATION (EMA)
10.2019 - 02.2020
  • Supported customers and stakeholders, addressing inquiries and resolving issues promptly to enhance satisfaction and retention
  • Liaised effectively with third parties, aligning with established processes for visa applications, demonstrating attention to detail
  • Utilized IT expertise to aid in business process automation, contributing to data-driven decision-making
  • Assisted the Project Manager and Portfolio owner with administrative and project support duties
  • Meeting Key Performance Indicators targets
  • Assessing current internal procedures and give recommendations for process improvement
  • Maintenance of databases and management
  • Took part in project walkthroughs
  • Communicated with clients through an online chat platform and phone
  • Assisted with event planning
  • Created personalized reports.

TRAVEL CONSULTANT SPECIALIST

CWT
04.2015 - 08.2019
  • Successfully utilized travel sales expertise to plan and oversee travel itineraries for corporate and leisure clients, ensuring their unique needs and preferences were met
  • Managed bookings for air travel, hotels, and car rentals, while also facilitating travel-related logistics such as transfers, travel insurance, and visas for business travelers
  • Demonstrated proficiency in lead generation, resulting in the development of a robust client portfolio encompassing both corporate and leisure travel inquiries
  • Consistently provided top-notch customer service, ensuring client satisfaction and fostering long-lasting client relationships.

AMERICAN EXPRESS REPRESENTANT

AMERICAN EXPRESS CARDS
01.2007 - 01.2009
  • Maintaining overall appearance and representation of the mobile pop-up location to exceed expectations.

MARKETING EVENTS COORDINATOR

CENTRO UNIVERSITARIO SÃO CAMILO
02.2015 - 04.201
  • Giving customers exact details regarding products and services, as well as keeping the database up to date
  • Coordination and delivery of marketing materials, as well as planning and organizing events aimed at promoting the company
  • Engaging with and aiding students, clients, and service providers visiting reception by addressing their inquiries
  • Collaborating with the Student Services team to maintain post-commencement student services at a standard that reflects a world-class educational experience
  • Provide support to event managers for organizing major promotional events like Interview Sessions and biannual exhibitions
  • Assist in promoting and managing student bookings for excursions and cultural events
  • Offer insights into marketing initiatives to bolster the IDP brand and services, collaborating with the Marketing Coordinator for community newspaper and website advertisements.

Education

Accounting and Bookkeeping, Financial Statement Analysis, GST, MYOB, and XERO

THE CAREER ACADEMY
10.2023

Bachelor of Commerce - Management Information Systems

AUCKLAND UNIVERSITY OF TECHNOLOGY (AUT)
12.2022

Diploma of Marketing - Events

UNIVERSITY CRUZEIRO DO SUL
12.2012

Skills

  • Languages: Fluent in English, Spanish and Portuguese
  • Attention to details
  • Communication
  • Interpersonal Skills
  • Time Management
  • TeamWork
  • Documentation Skills
  • Analytical skills

Certification

  • Business Process Management (Auckland University of Technology 2021)
  • SAP (Financial Accounting, Materials Management, Sales and Procurement modules AUT 2021)
  • Microsoft Projects (AUT 2021)
  • Google suite (Microsoft Word, Excel, PowerPoint, Drive, Spreadsheets, Docs, Slack 2020)

Timeline

BUSINESS MANAGER

STRIKE PAINTERS
11.2023

BUSINESS MANAGER

GOODLINE PAINTERS
07.2020 - 09.2023

BUSINESS ANALYST

EMPLOYERS AND MANUFACTURERS ASSOCIATION (EMA)
10.2019 - 02.2020

SUPPORT ANALYST

MINISTRY OF BUSINESS, INNOVATION & EMPLOYMENT (MBIE)
02.2019 - 06.2020

TRAVEL CONSULTANT SPECIALIST

CWT
04.2015 - 08.2019

MARKETING EVENTS COORDINATOR

CENTRO UNIVERSITARIO SÃO CAMILO
02.2015 - 04.201

AMERICAN EXPRESS REPRESENTANT

AMERICAN EXPRESS CARDS
01.2007 - 01.2009

Accounting and Bookkeeping, Financial Statement Analysis, GST, MYOB, and XERO

THE CAREER ACADEMY

Bachelor of Commerce - Management Information Systems

AUCKLAND UNIVERSITY OF TECHNOLOGY (AUT)

Diploma of Marketing - Events

UNIVERSITY CRUZEIRO DO SUL

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Rafael Dos Santos Boga