Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rafael Kalempa Goncalves

Perth,Western Australia

Summary

Highly organized and experienced in managing multiple tasks and handling issues. Possesses excellent problem-solving, communication and negotiating skills.

Overview

7
7
years of professional experience

Work History

Airport Security Screener

Airport
01.2021 - 10.2023
  • Wrote reports of daily activities, property and equipment damage and unusual occurrences.
  • Conducted carry-on and checked baggage searches to locate prohibited items such as weapons.
  • Performed pat-down or handheld wand searches of passengers triggering machine alarms to determine items warranting further investigation.
  • Authorized and monitored departure and entrance of visitors and employees to maintain security of premises.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
  • Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.

Cargo Operations Agent

RMC
09.2022 - 03.2023
  • Utilized computer systems to manage cargo shipments and accurately track goods.
  • Operated cargo handling equipment to facilitate safe and quick loading and unloading of cargo.
  • Detected damages and discrepancies in cargo shipments with careful inspections and close monitoring.
  • Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
  • Compiled accurate cargo manifests, avoiding shipping errors and meeting regulatory standards.
  • Resolved any customer inquiries or complaints to restore satisfaction.
  • Implemented and maintained security protocols to safeguard cargo shipments.
  • Created documents of load plans, cargo cleanliness inspections, and transportation processes.
  • Negotiated and arranged transport of goods with shipping or freight companies.
  • Liaised with customers provide status updates and explain cargo shipment delays.
  • Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
  • Entered shipping information into computer system and estimated freight and postal rates.
  • Advised clients on transportation and payment methods.

Airline Agent

Azul Airline
02.2022 - 05.2022
  • Utilized sales training techniques to provide best call quality possible.
  • Generated and audited daily reservations reports to verify reservation completion, accuracy and preparedness.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
  • Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
  • Skilled at working independently and collaboratively in team environment.
  • Self-motivated, with strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Strengthened communication skills through regular interactions with others.
  • Worked flexible hours across night, weekend and holiday shifts.

Procurement Professional

Leather Line Estofados
02.2017 - 12.2017
  • Resolved daily issues by handling invoice discrepancies, replacements for rejected materials and missed and late deliveries.
  • Managed procurement requests and acted as point-person for customers on logistics, hardware and software needs.
  • Researched and evaluated new and current vendors to determine suitability of products and contract and pricing negotiations.
  • Utilized procurement tools to manage quote process, invoicing, order entry and receiving.
  • Evaluated internal needs and developed plans for maintaining optimal supply levels.
  • Set up and negotiated contracts to obtain favorable pricing and delivery structures.
  • Procured materials for squadron maintenance and repair services.
  • Negotiate contracts with vendors, securing best prices and terms for materials, equipment and services.
  • Reduced production downtime by overseeing quality control and assembly.

Education

High School Diploma -

Sao Fransico Xavier
Brazil
01.2016

Skills

  • Security Station Experience
  • Friendly, Positive Attitude
  • Team Development
  • Customer Relations Skills
  • Payment Processing
  • Notoc Cargo Management
  • Vendor Relations
  • Detail Oriented
  • Problem-Solving
  • Passenger Assistance
  • Flexible Schedule

Languages

Portuguese
Native or Bilingual
Italian
Limited Working
English
Limited Working

Timeline

Cargo Operations Agent

RMC
09.2022 - 03.2023

Airline Agent

Azul Airline
02.2022 - 05.2022

Airport Security Screener

Airport
01.2021 - 10.2023

Procurement Professional

Leather Line Estofados
02.2017 - 12.2017

High School Diploma -

Sao Fransico Xavier

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Rafael Kalempa Goncalves