RAFAEL ROSCHLI
Melbourne,VIC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviour, understanding customer desires, and providing customized solutions to build loyalty. I am passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Translator and Interpreter
SELAM Technical College
04.2023 - 02.2024
- Translated documents from [Language] to [Language].
- Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
- Upheld strict confidentiality guidelines when handling sensitive information or classified documents for clients.
- Improved cultural understanding among colleagues by providing language training sessions and workshops on foreign customs and practices.
Teacher
SELAM Technical College
04.2016 - 01.2024
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Customer Service Representative
Diageo
03.2018 - 01.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Arts - Marketing Management
St. Mary's University
ADDIS ABABA, ETHIOPIA 07.2018
Skills
- Written Translation
- Excellent Listening Abilities
- Fluent Bilingualism
- Effective Communication Techniques
Timeline
Translator and Interpreter
SELAM Technical College
04.2023 - 02.2024
Customer Service Representative
Diageo
03.2018 - 01.2019
Teacher
SELAM Technical College
04.2016 - 01.2024
Bachelor of Arts - Marketing Management
St. Mary's University
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