Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Languages
Languages
Timeline
Generic

RAFAEL VALERY

Sydney,Australia

Summary

Outgoing Service Consultant highly effective at maintaining smooth and efficient operations while serving customer needs and maximizing quality. Well-coordinated and accuracy-driven leader offering many years of experience in the field. As well as Customer-focused Retention Customer Service Representative with history in fostering client relationships, demonstrating strong communication skills and problem-solving abilities. Background includes managing high call volume while providing solutions to enhance customer satisfaction and drive retention. Known for developing strategies that improve customer loyalty and overall service performance.

Overview

11
11
years of professional experience

Work History

Service Consultant

Avant Mutual
Sydney, NSW
06.2022 - Current
  • Provided excellent customer service to customers by answering inquiries and resolving complaints.
  • Assisted in processing retirement and cancellation requests, ensuring all necessary documentation was collected and reviewed for accuracy and compliance.
  • Worked closely with customers to explain the cessation process, providing clear instructions, and addressing concerns to ensure a smooth and efficient transition.
  • Contributed to our overall target retention of 98%.
  • Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
  • Collaborated closely with leadership to design and develop an accurate database to track customer retention rates.
  • Developed and executed proactive cessation tasks.
  • Researched competitive offerings and identified opportunities for improving our product offering.
  • Resolved 22 CHARMs complaints related to member dissatisfaction due to lapsed letters, ensuring that each issue was addressed promptly and professionally.
  • Investigated complaints by reviewing the specifics of each case, identifying causes of confusion or dissatisfaction, and implementing corrective measures.
  • Communicated directly with affected members to provide clear explanations, rectify errors, and ensure that their concerns were fully resolved.

Sales & Marketing Assistant

Empanadas Factory
Sydney, Australia
07.2019 - 04.2022
  • Contact customers, explain product features, answer any questions that customers may have, and negotiate prices
  • Performing cost-benefit analyses of existing and potential customers
  • Working closely with the Customer Services and Customer Relations department to ensure customers’ requests are dealt with promptly
  • Collaborate with colleagues to exchange information, such as selling strategies and marketing information
  • Follow up with customers to make sure they are satisfied with their purchases and to answer any questions or concerns
  • Key achievements: Maximize Sales year by year
  • Achieved more than 60% of established targets
  • Accomplished more of two long term relationships with new clients per month
  • Stablish business relationship with distributors
  • Customer Retention with our direct and indirect clients

Sales Coordinator

Ferrero Rocher
Sydney, Australia
06.2021 - 08.2021
  • Assisting the sales department in making payments and claims through Promax software.
  • Assisting the sales department making payments and claims, through Promax software
  • Create NPL(New Product Line) for METCASH
  • Emphasize product features based on analyses of customers’ needs.
  • Be part of the virtual METCASH EXPO
  • Create claim and invoice summaries report before the cut off day
  • Follow up with customers to make sure they are satisfied with their purchases and to answer any questions or concerns.
  • •Assist and collaborate to create the IGA DECK for easter 2022
  • Collaborate with colleagues to exchange information, such as selling strategies and marketing information.
  • Place orders through the METCASH ORDERING SYSTEM (MOS)

Marketing & Customer Service

La Latina Pty Ltd
Sydney, Australia
07.2013 - 08.2019
  • Applied marketing strategies to develop customer retention such as pricing, social media campaigns and discounts
  • Worked along-side other managers in the industry in different projects and events organization.
  • Arranged the purchasing and pricing of goods according to budget
  • Ensured the company complies with health regulations, functionality and suitable appearance
  • Managed all stock levels, financial and importing transactions
  • Selected, trained, supervised and mentored staff
  • Managed Social Media initiatives and strategies
  • Promoted word of mouth in the Internet Age
  • Increased companies Web Presence through SEO strategies
  • Key achievements: Pioneered the South American hospitality businesses in the Australian market
  • Reached and exceeded financial goals every year
  • Increased 65-70% sales in the last 3 years
  • Developed executive relationships in the hospitality industry
  • Exposure through newspapers and TV programs
  • Found opportunities offering Groupon discount during quite times

Sales & Marketing Coordinator

PowerfulSEO
Sydney, Australia
03.2016 - 09.2016
  • Developed B2B communications and marketing strategy skills
  • Supported the Sales & Marketing Department’s Advertising and marketing strategies
  • Led marketing and advertising sales through email marketing, cold and warm calling
  • Worked closely with the sales team to increase the number of leads conversions
  • Researched on trends and other target markets
  • Key achievements: Achieved sale numbers within the time-frame
  • Introduced successful and new strategies to increase businesses

Education

Bachelor - Marketing

Macquarie University
Sydney, Australia
01.2015

Advance Diploma - Commerce

Macquarie University
Sydney, Australia
01.2010

Skills

  • Innovative
  • Sharp eye for detail
  • Initiative
  • Enthusiastic
  • Teamwork
  • Time Management
  • Problem Solving
  • Active listening
  • Customer relations
  • Client relationship building
  • Negotiation tactics
  • Customer retention strategies
  • Self motivation
  • Adaptability

Hobbies and Interests

  • Traveling
  • Family
  • Cooking
  • Sports

References

  • Chelsea Casey, Manager Sales & Portfolio - Sales, chelsea.casey@avant.org.au 0423703336
  • Costa Xarras, Member Services Team Leader - MI Member Engagement NSW 0420774332

Languages

  • English
  • Spanish

Languages

Spanish
Professional
English
Professional

Timeline

Service Consultant

Avant Mutual
06.2022 - Current

Sales Coordinator

Ferrero Rocher
06.2021 - 08.2021

Sales & Marketing Assistant

Empanadas Factory
07.2019 - 04.2022

Sales & Marketing Coordinator

PowerfulSEO
03.2016 - 09.2016

Marketing & Customer Service

La Latina Pty Ltd
07.2013 - 08.2019

Bachelor - Marketing

Macquarie University

Advance Diploma - Commerce

Macquarie University

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RAFAEL VALERY