Rafaela Damaceno
Campbelltown,SA
Summary
Passionate for providing the highest standard. Self-motivated, confident, and reliable. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Excel in communication, problem-solving, and leadership, ensuring smooth operations and positive experiences.
Overview
9
9
years of professional experience
Work History
Front Office Manager/ Medical Receptionist
Max Oral Surgery
Wayville , SA
06.2023 - Current
- Coordinated hospital booking for patients, liaising with the hospital and anaesthetist
- Prepared reports, invoices, letters, or medical records.
- Performed administrative tasks such as filing paperwork, preparing reports, or updating databases when needed.
- Coordinated with other departments to ensure the smooth running of the entire clinic operation.
- Completed relevant insurance and other claim forms.
- Responsible for ordering supplies as needed.
- Arranged travel logistics, securing transportation for patients.
- Endured surgeons had access to essential data by preparing hospital folders with relevant information to be used in the theater.
- Coordinated staff schedules, balancing office needs with individual availability.
- Managed payment, claims, and bookings for the South Australian Dental Service (SADS) and the Australia Defence Force (ADF).
- Arranged for representative presence in the theatre hospital during surgeries requiring their equipment.
Receptionist/Dental Assistant
Portrush Family Dental
Payneham , SA
06.2020 - 06.2023
- Scheduled appointments for new and existing customers, factoring in provider availability, and scheduling loads.
- Coordinated with vendors for repairs and maintenance of clinic equipment.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Performed general chair-side duties for general dentistry, endodontic procedures, and oral surgery.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for the next patient and maintain health and safety practices.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment, and setting up x-ray machines.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts, and impressions.
- Scheduled appointments, prepared bills, and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
Waitress
Taverna Greek Psistaria
04.2020 - 06.2020
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Remained calm and poised when dealing with difficult customers or during busy shifts
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
Dental Assistant
Specialized Odontology
02.2019 - 07.2019
- Receive patients and prepare them for necessary dental procedures
- During oral examination or treatment, provide instruments and dispense materials as directed by the operator
- Clear the patient's mouth of saliva or dental materials used in the treatment by operating handheld suction or air and water-spraying equipment
- Clean and sterilise the instruments used after treatment
Observational Internship
04.2016 - 07.2016
- Special needs patients
- Courses: Medical emergency and emergencies in dentistry; Hospital Dentistry; Project for prevention and early diagnosis of oral cancer, diabetes mellitus and hypertension; Truths and myths related to the use of fluorides in dentistry; Composite resin restauration on anterior and posterior teeth
Education
Bachelor of Dentistry -
university UNIPAR
brazil01.2019
Proficient English - English
KAPLAN
Adelaide, SASkills
- Multitask
- Document management
- Team collaboration
- Verbal and written communication
- Administrative skills
- Exceptional customer service
Languages
- English
- Portuguese
Languages
English
Full Professional
Portuguese
Native/ Bilingual
References
References available upon request.
Timeline
Front Office Manager/ Medical Receptionist
Max Oral Surgery
06.2023 - Current
Receptionist/Dental Assistant
Portrush Family Dental
06.2020 - 06.2023
Waitress
Taverna Greek Psistaria
04.2020 - 06.2020
Dental Assistant
Specialized Odontology
02.2019 - 07.2019
Observational Internship
04.2016 - 07.2016
Bachelor of Dentistry -
university UNIPAR
Proficient English - English
KAPLAN
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