Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Rafaela Janna

Benowa,QLD

Summary

Self-directed event coordinator with over 5 years of experience creating strategic alliances with organizational leaders to align with and support key business initiatives. Organized and ambitious planner, professional passionate and good team player. In relevance of my work experience in the events and hospitality field, I am looking forward to a job opportunity.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Event Coordinator

AACOD UFPR
03.2022 - 08.2023
  • Coordinated schedules and timelines for events.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Hired, trained and supervised volunteers and support staff required for events.
  • Communicated with catering, lighting and sound companies to obtain price quotes.
  • Consulted with customers to determine objectives and requirements for events.
  • Evaluated and selected service providers and vendors according to customer requirements.

Bar Staff Member

Casual Job
02.2019 - 07.2023
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Customer Success Intern

AB InBev
01.2021 - 11.2022
  • Created customer support strategies to increase customer retention.
  • Generated reports and communicated results to stakeholders to provide insights into customer success.
  • Collaborated with sales and product teams to address customer success objectives.
  • Utilized customer feedback to inform changes and improvements to customer success plans.

Education

General English Course -

Imagine Education
Gold Coast, QLD
02.2024

Public Relations - Communications

Federal University of Paraná
Curitiba, Brazil
07.2023

Skills

  • Hardworking and quick leaning
  • Works well as part of a team
  • Punctual, reliable and disciplined
  • Can work under pressure
  • Event Supervision
  • Guest Relations
  • Product Owner
  • Responsible Alcohol Service
  • Attending Multiple Customers
  • Hospitality Service Expertise
  • Ordering Bar Supplies

Certification

  • RSA License - QLD - Sep/2023
  • Showbusiness - Overview of Entertainment - Brazil - Feb/2023 to Jul/2023

References

Romina Lage | English Teacher | Imagine Education

0413 971 125

Timeline

Event Coordinator

AACOD UFPR
03.2022 - 08.2023

Customer Success Intern

AB InBev
01.2021 - 11.2022

Bar Staff Member

Casual Job
02.2019 - 07.2023

General English Course -

Imagine Education

Public Relations - Communications

Federal University of Paraná

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Rafaela Janna