Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rafat Mobassir

Canberra,ACT

Summary

Dynamic Business Specialist with five years of experience in crafting and implementing innovative business strategies aimed at driving financial growth. Expertise in project management, client relations, and sales management ensures a comprehensive approach to achieving organizational goals. Known for exceptional organizational skills and a commitment to delivering transparent feedback and robust after-sales support, fostering long-term client relationships and satisfaction. Proven ability to adapt to changing market conditions while maintaining a focus on results-oriented solutions.

Overview

6
6
years of professional experience

Work History

Stock Assistant

Bed Bath N' Table
10.2024 - Current


  • Played a pivotal role during annual physical inventories count ensuring thoroughness and accuracy throughout entire process.
  • Maintained a clean and safe working environment by adhering to company health and safety standards at all times in the stock room.
  • Promoted teamwork among staff members through active participation in collaborative projects and providing support when needed.
  • Helping the customers with the check out and helping them with their inquiries about different products.
  • Doing end of the day paper work for closing.
  • Doing the phone calls and emails for the store.
  • Helping the store manager with new VM ideas and styles.
  • Enhanced inventory management by meticulously maintaining and organizing stock records.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues related to product availability or stock-related concerns.
  • Provided backup support during peak times or staffing shortages, demonstrating versatility and adaptability in contributing to various tasks.
  • Reduced stock discrepancies by conducting regular audits of physical inventory and updating electronic records.
  • Increased accuracy in shipment documentation by diligently creating packing lists, manifests, labels as required for outgoing orders.
  • Greeted customers and directed to requested products.

Customer Service Attendant

SCENTRE GROUP LTD
09.2024 - Current
  • Reporting daily to daily management reports to central management.
  • Make sure all the stores are open during the trading hours.
  • Helping people to solve their parking-related problems and make new membership.
  • Report it to the security department if we find anything suspicious around the centre.
  • Take an action on behalf of the centre management on situation like fire alarms, medical emergency, security issues etc.
  • Take part in other office related and other administrative work.
  • Contributed to a positive work environment by collaborating with colleagues in addressing challenging situations as a cohesive team.
  • Resolved customer complaints effectively, ensuring a positive experience and maintaining loyalty.
  • Provided support during peak hours, contributing to smooth operations and minimal wait times for customers.
  • Conducted regular follow-ups with customers to ensure their needs were met and any issues were addressed promptly.
  • Ensured compliance with all company policies while handling sensitive client information responsibly and securely at all times.
  • Maintained up-to-date knowledge of product and service changes.
  • Enhanced customer satisfaction by consistently providing prompt and courteous service.
  • Doing the regular phone calls and emails on behalf of the centre management.

Tax Accountant

H&R BLOCK
05.2024 - Current
  • Prepare tax returns and check for deductions to lower a client’s tax burden.
  • Stay in touch with ATO for client’s tax related information and reports.
  • Help clients to write trusts and estates.
  • Educate clients about tax on rental property income, business related income or other complex situations.
  • Educate the client about CGT assets.
  • Take part in other office related and other administrative work.
  • Achievements:
  • As a Tax Consultant role, I get more involved in strategic planning and advising complex tax issues.

Sales Management

David Jones Pty Ltd
08.2023 - 06.2024
  • Working with the team to make the store NPS number and KPI get better.
  • Drove revenue growth through effective sales management techniques such as territory realignment, lead generation tactics, and training programs for sales representatives.
  • Mentored new hires on best practices in sales management, helping them integrate quickly into the team environment.
  • Worked closely with sales management to develop accurate forecasts and establish realistic sales targets for the team.
  • Met monthly productivity goals set by sales management.
  • Implemented effective time management strategies to maximize productivity during peak sales periods.
  • Promoted a culture of continuous learning within the department by sharing best practices as well as industry trends relevant to technical sales management.
  • Provided detailed reports on sales activities and market trends to senior management, aiding in decision-making.

Assistant Finance Manager

Genertec China (CNTIC)
04.2022 - 06.2023
  • Worked under the supervision of a finance manager to track the company’s finances.
  • Performed on company’s basic bookkeeping and data entry tasks like entering information into databases and filing financial documents.
  • Handle the accounts payable and receivable.
  • Process the invoices and reconcile bank statements before preparing financial documents.
  • Ensuring bills are submitted on time for advance payment, recording on the journal and spreadsheet.
  • Enter financial transactions into internal database.
  • Creating and updating expense reports.
  • Prepare bank deposits and make sure that we have enough money on the company accounts to process.
  • Working in the asset management under the supervision of a finance manager to assess the risk and finding opportunities to reach a set of financial objectives.
  • Doing the phone calls with banks and other clients for enquiries and other necessary information’s.
  • Managed cash flow effectively through vigilant monitoring of incoming revenue streams and outgoing payments schedules.
  • Ensured timely completion of month-end closing procedures for accurate financial statements.
  • Led successful audits by maintaining organized records and providing clear communication with external auditors.
  • Enhanced budget management by closely monitoring expenses and identifying cost-saving opportunities.
  • Processed invoices and contacted appropriate parties for timely payment receipt.
  • Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.

Sales Manager

Best & Less
11.2019 - 12.2021
  • Managed a retail store with 10 employees and revenue of $2M per year.
  • Increased the sale of 5+ low performing items by 20% by using merchandising techniques that included product placement and visual.
  • Handle the cash payments and cheque.
  • Hired and trained 10+ employees on new products, customer service and consultative selling techniques.
  • Monitored performance of each team member by conducting a monthly touch – base, increasing overall performance by 25%.
  • Developed over 10 new ideas for increasing sales that increased business by 15%.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Assisted in doing stores VM with the help of VM manager to include the new styles.

Account Manager

Power Ideas Solar Company
03.2020 - 04.2021
  • Business Reporting.
  • Market and competitive research.
  • Assisting with sales and sales management process for other solar energy products as needed.
  • Directly participate in and manage the customer needs analysis, products specifications, financial analysis, and contract negotiations for all accounts.
  • Achievements:
  • Successfully assisted with customer needs and requirements.

Cashier/Customer Service

Australian Post
05.2020 - 12.2020
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Stocked, tagged and displayed merchandise as required.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Built relationships with customers to encourage repeat business.

Education

Bachelor - Accounting

University of Canberra
12.2021

Diploma - Business

University of Canberra College
Canberra, ACT
01.2020

Skills

  • Proficient in Microsoft PowerPoint

  • Experienced in document creation using Microsoft Word

  • Customer engagement

  • Sales strategy development

  • Strategic team guidance

  • Prioritization and scheduling

  • Task scheduling

  • Inventory auditing

  • Manual handling expertise

  • Enhancing customer engagement

  • Concise messaging

  • Strong interpersonal skills

  • Administrative coordination

Languages

English
Native or Bilingual
Hindi
Elementary
Bangla
Native or Bilingual

Timeline

Stock Assistant

Bed Bath N' Table
10.2024 - Current

Customer Service Attendant

SCENTRE GROUP LTD
09.2024 - Current

Tax Accountant

H&R BLOCK
05.2024 - Current

Sales Management

David Jones Pty Ltd
08.2023 - 06.2024

Assistant Finance Manager

Genertec China (CNTIC)
04.2022 - 06.2023

Cashier/Customer Service

Australian Post
05.2020 - 12.2020

Account Manager

Power Ideas Solar Company
03.2020 - 04.2021

Sales Manager

Best & Less
11.2019 - 12.2021

Diploma - Business

University of Canberra College

Bachelor - Accounting

University of Canberra

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Rafat Mobassir