Rafay Arain
Summary
As an experienced Shift Manager, I am highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. I am also able to proactively solving problems and keeping team members on task. I am very knowledgeable about scheduling, money handling and team management. As a shift manager, I am adaptable at handling all areas of operations. I am eager to develop and advance professionally into a more challenging position.
Overview
1
1
year of professional experience
Work History
Shift Manager
Rockbank Outbound McDonald
09.2022 - Current
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
Education
Diploma - Building And Construction
Oceania Polytechnic Institute of Education
Melbourne, VIC09.2024
Certificate II - Accounting
Tabanis School Of Accountancy
Karachi, Pakistan08.2022
High School Diploma -
CAA Model School
Karachi, Pakistan 03.2022
Skills
- Equipment Troubleshooting
- Inventory Control
- Coaching and Mentoring
- Team Development
- Cash Handling
- Team leadership
Accomplishments
- Crew Member of the month x1 (2023)
- Resolved product issue through consumer testing.
References
Ijaz Ahmed
Star Marketing Pty Ltd
ijaz_mt@hotmail.com
0411742786
Kyle Carvalho
Rockbank Outbound McDonald
kyle.vella@outlook.com
0420882334
Availability
- Monday: All day
- Tuesday: All day
- Wednesday: All day
- Thursday: All day
- Friday: All day
- Saturday: All day
- Sunday: N/A
- Public Holiday: All day
Timeline
Shift Manager
Rockbank Outbound McDonald
09.2022 - Current
Diploma - Building And Construction
Oceania Polytechnic Institute of Education
Certificate II - Accounting
Tabanis School Of Accountancy
High School Diploma -
CAA Model School
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