Rafe Docherty Harris
Newcastle
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Service Desk
Diamond It
10.2023 - 01.2024
- Quickly and effectively triage customer issues into tickets
- Onboarding and offboarding clients in O365
- Troubleshooting client issues to determine root cause
- Managing time and tickets effectively to
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Waiter
Sticky Rice Thai
10.2021 - 03.2022
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow
- Remained calm and poised when dealing with difficult customers or during busy shifts
- Kept server areas clean and stocked to increase efficiency while working tables
- Maintained customer satisfaction by clarifying questions about orders and specialty items
- Supported needs of 80- person wait staff who attended to specific needs of countless customers daily for Thai restaurant with social relevancy and intentionality
Fry Cook
The Barracks Café
07.2018 - 05.2020
- Meal prep
- Storage
- Rotating old stock
- Cooked 50+ made-to-order meals every day
- Tested temperatures of food at specified intervals by using food thermometers.
Packing Trucks
Site Safety Nsw
04.2018 - 04.2019
- Stock taking
- Manual labor
- Front line Hobbies
- Stocking shelves
- Customer service skills
- Identified issues, analyzed information and provided solutions to problems
- Managed time efficiently in order to complete all tasks within deadlines
- Maneuvered trucks into loading or unloading positions and followed signals from loading crew to safely load and unload goods.
Education
Advanced Diploma - Advanced Diploma of Cyber Security
Tafe Ultimo
Sydney, NSW06.2023
Cert IV - Cyber Security
TAFE Ultimo
Sydney, NSW12.2022
High School Diploma -
St Phillips DALE
Newcastle Nsw12.2021
Statement of Attainment - Hospitality II – Kitchen Operations SIT20416
St Phillips Christen Collage
Newcastle, NSW03.2021
Skills
- Teamwork
- Planning and Organizing
- Communication
- Self-management
- Problem solving
- Learning
- Independent
- Self-motivated
- Regulatory Compliance and Documentation
- Knife skills
- Client service optimization
- Cleaning
- Food service skills
- Organizing
- Customer service
- Service desk support
Timeline
Service Desk
Diamond It
10.2023 - 01.2024
Waiter
Sticky Rice Thai
10.2021 - 03.2022
Fry Cook
The Barracks Café
07.2018 - 05.2020
Packing Trucks
Site Safety Nsw
04.2018 - 04.2019
Cert IV - Cyber Security
TAFE Ultimo
Advanced Diploma - Advanced Diploma of Cyber Security
Tafe Ultimo
High School Diploma -
St Phillips DALE
Statement of Attainment - Hospitality II – Kitchen Operations SIT20416
St Phillips Christen Collage
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