RAFI NAJIB
Middleton Grange
Summary
Talented individual adept at handling high caseloads. Operating in high-pressure environments while recommending the best available resources and courses of action to benefit individual/business needs.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Security Officer
Westpac Bank
03.2024 - Current
- Prevented unauthorised access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
SALES CONSULTANT
Sydney United Autos
01.2023 - 02.2024
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Located merchandise across various stores to address customer needs.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
CASE MANAGER
Westpac Bank
03.2021 - 08.2022
- Managing any liquidations and/or bankruptcy
- First point of contact from external third parties when businesses notify the bank of bankruptcy, liquidation, garnishees, and power of attorneys for vulnerable individuals.
- Research of accounts the individuals/companies hold and action the hold/change within the deadline provided.
- High focus role where decisions need to be made accurately in a timely manner, using systems such as ASIC and EQUIFAX to determine whether the company is under external administration.
- Maintaining privacy and confidentiality of the individual/companies in the requests received from the liquidators.
SALES CONSULTANT
Tommy Hilfiger
09.2019 - 10.2021
- Deliver high quality customer service to boost sales and customer satisfaction.
- Built connections with customers and colleagues.
- Assisting customers by matching products and solutions to needs.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Increased sales and customer satisfaction through personalised servicing.
- Determined solutions for clients promptly and professionally.
- Oversaw deposits, processed financial transactions and maintained inventory.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
CLERK
Mills Oakley Lawyers
11.2017 - 03.2020
- Produced high-quality communications for internal and external stakeholder use.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Processed documents and materials to disseminate information to appropriate parties.
- Maintained filing system and organised customer documents for easy retrieval of information.
- Accurately triaged business correspondence, documents, and messages to the appropriate departments and staff members.
Education
BACHELOR OF LAW -
Western Sydney University
01.2019 - Current
DIPLOMA - SOCIAL SCIENCE
Western Sydney University
04.2018 - 01.2019
Skills
ADAPTABLE TO CHANGE
ABILITY TO WORK UNDER PRESSURE
PROBLEM-SOLVING AND DECISION MAKING
CONFLICT RESOLUTION
EFFECTIVE MANAGEMENT OF HEAVY WORKLOADS
PROFICIENT TIME MANAGEMENT
ATTENTION TO DETAIL
STAKEHOLDER MANAGEMENT
PROFICIENT USE OF THIRD PARTY SYSTEMS/APPLICATION SUCH AS MICROSOFT OFFICE, EQUIFAX, ASIC, PRONTO AND SALESFORCE
Timeline
Security Officer
Westpac Bank
03.2024 - Current
SALES CONSULTANT
Sydney United Autos
01.2023 - 02.2024
CASE MANAGER
Westpac Bank
03.2021 - 08.2022
SALES CONSULTANT
Tommy Hilfiger
09.2019 - 10.2021
BACHELOR OF LAW -
Western Sydney University
01.2019 - Current
DIPLOMA - SOCIAL SCIENCE
Western Sydney University
04.2018 - 01.2019
CLERK
Mills Oakley Lawyers
11.2017 - 03.2020
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