Summary
Overview
Work History
Education
Skills
Timeline
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RAFID AL AZAD

Hobart

Summary

Results-driven ICT professional with extensive academic knowledge and diverse industry experience across software development, systems analysis, UX design, technical sales, and business analytics. Proven capabilities in managing data-driven solutions, optimising CRM platforms, enhancing digital experiences, and driving KPI-focused sales performance. Award-winning sales coordinator with practical expertise in Unity Engine, web and backend development, database management, and advanced analytics tools. Committed to innovation, process improvement, and delivering exceptional outcomes.

Overview

7
7
years of professional experience

Work History

Visuals & Hi-Fi Sales Coordinator

JB Hi-Fi
09.2021 - Current
  • Awarded Sales MVP and Rookie of the Year (2022) and Best Salesperson of the Year (2023) with an exceeding target of over 20% attach on Warranty.
  • Achieved top installation sales position in Tas/Vic region and represented JB Hi-Fi Hobart at national product roadshows (2023, 2024) with more than 30% installation attach per year.
  • Managed Telstra contracts, monitored KPIs, trained sales teams, and presented weekly performance reports using advanced data visualisation (Power BI, Excel, PowerPoint)
  • Consulted extensively on Telstra products, achieving consistent top-tier KPI outcomes with over 15% Telstra contract to items sold ratio.
  • Utilised Salesforce, Console and Siebel CRM platforms, provided training, and resolved complex customer and technical challenges

Business Analyst Intern

Epilepsy Action Australia
11.2023 - 02.2024
  • Enhanced CRM (Raiser’s Edge) processes through donor data analysis, improved workflows, and integration with email marketing
  • Conducted detailed user journey analyses and optimised website navigation, engagement, and tracking via Fathom Analytics.
  • Improved event management systems (Arlo), enhancing registration workflows, payment processing, and user experience
  • Refined e-learning systems (Moodle) through structured data analysis, user feedback, and automated reporting
  • Documented stakeholder requirements, mapped current workflows, identified gaps, and generated actionable insights with Excel and Power BI

Night Shift Supervisor

7-Eleven
03.2019 - 08.2021
  • Oversaw operations, maintained standards, trained staff, and drove sales through strategic initiatives and inventory management, achieving 5-8% sales growth a year.

IT Intern

LafargeHolcim
12.2017 - 02.2018
  • Managed laptop setups, server integrations (Active Directory), policy configurations, and remote access setups
  • Provided technical troubleshooting and Level-1 IT support across various networked devices

Education

Bachelor of Information and Communication Technology - Business Analytics

University of Tasmania (UTAS)
Hobart, TAS
12.2025

Advanced Diploma in ICT -

University of Technology Sydney (UTS)
Sydney, NSW
03.2019

Skills

1) Programming Languages: Java, C, HTML, CSS, SQL, JavaScript, Unix Shell Scripting

2) Development Tools: Visual Studio 2022, VS Code, Unity Engine, GitHub, Figma, Balsamiq, Wix

3) Software Skills: Microsoft 365 (Excel, Word, PowerPoint, Outlook), Power BI, Salesforce, Siebel, Raiser’s Edge CRM

4) Networking Tools: Active Directory, CMD, Kali Linux, Wireshark, Usermin, Fathom Analytics

5) INTERPERSONAL SKILLS:

  • Leadership and Team Management
  • Analytical Problem-solving
  • Presentation and Reporting Skills
  • Customer-centric Approach
  • Process Mapping & Optimisation
  • Customer communication
  • Data entry
  • Collaborative learning
  • Feedback delivery

Timeline

Business Analyst Intern

Epilepsy Action Australia
11.2023 - 02.2024

Visuals & Hi-Fi Sales Coordinator

JB Hi-Fi
09.2021 - Current

Night Shift Supervisor

7-Eleven
03.2019 - 08.2021

IT Intern

LafargeHolcim
12.2017 - 02.2018

Bachelor of Information and Communication Technology - Business Analytics

University of Tasmania (UTAS)

Advanced Diploma in ICT -

University of Technology Sydney (UTS)

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