RAFID MOMIKA
Bonnyrigg,Australia
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
7
7
years of professional experience
Work History
Quality Technician
Snack Brands Australia
Smithfield, NSW
05.2023 - Current
- Improved product quality by conducting thorough investigation and identifying areas for improvement.
- Enhanced manufacturing processes by implementing standardized testing procedures and documentation practices.
- Increased customer satisfaction by addressing and resolving quality-related complaints in a timely manner.
- Maintained compliance with industry standards by conducting regular audits and updating quality control procedures as needed.
- Implemented process improvements, resulting in increased productivity while maintaining strict adherence to quality standards.
- Performed thorough inspections of incoming materials and outgoing products.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
Sales Consultant
EAM Distribution Company
Lebanon
03.2020 - 07.2022
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Collaborated with marketing teams to develop targeted promotional campaigns that drove customer interest and engagement.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
Manager's Assistant
MAXI Hair Products
Lebanon
10.2017 - 12.2019
- Ran errands to support daily needs of management.
- Responded to and directed incoming calls and other communication.
- Resolved basic computer and office equipment issues through troubleshooting.
- Scheduled meetings and managed calendar.
- Supported department procurement activities by coordinating with manager for direction.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Utilized Microsoft 360 to create and edit correspondence, documents and materials.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Graduate Certificate - Digital Marketing
Robin & Jesper
OnlineCertificate IV - English For Further Studies
TAFE
Wetherill Park, NSW05.2023
Certificate IV - Customer Service
American Center
Beirut, Lebanon04.2021
High School Diploma -
DAGHER School
Beirut, Lebanon 06.2019
Advance - English Language And Literature
American Center
Beirut, Lebanon 06.2017
Skills
- Organization and Multitasking
- Documentation and control
- Customer Service Management
- Microsoft Office Suite
- Administrative Support
- Continuous Improvement
- Documentation skills
- Time Management
- Critical Thinking
- Analytical Skills
- Interpersonal Skills
- Problem-solving abilities
- Adaptability
- Attention to Detail
- Active Listening
- Professionalism
- Teamwork and Collaboration
- Written Communication
- Reliability
- Goal Setting
Languages
English
Full Professional
Arabic
Native or Bilingual
Assyrian
Native or Bilingual
Timeline
Quality Technician
Snack Brands Australia
05.2023 - Current
Sales Consultant
EAM Distribution Company
03.2020 - 07.2022
Manager's Assistant
MAXI Hair Products
10.2017 - 12.2019
Graduate Certificate - Digital Marketing
Robin & Jesper
Certificate IV - English For Further Studies
TAFE
Certificate IV - Customer Service
American Center
High School Diploma -
DAGHER School
Advance - English Language And Literature
American Center