Rafida Mahbub
Lakemba,NSW
Summary
Successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Private Tutor
Self-employeed
01.2022 - Current
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Met with parents to discuss student progress and address concerns.
- Used positive reinforcement, repetition, and review to help students master challenging material.
- Empowered students with essential study skills such as note-taking, test preparation strategies, and effective research methods.
Call Center Representative
Debt Negotiators
06.2022 - 11.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Responsible for outbound calling, assessing and organising client finances.
Team Member
Woolworths Group
12.2021 - 05.2022
- Responsible for unpacking, labelling and shelving items from inventory.
- Contributed to team success by completing jobs quickly and accurately.
- Optimised sales by affixing appropriate tags, preparing shelf labels and arranging promoted items.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Team Member
Coles Supermarket
11.2019 - 11.2019
- Work Experience
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Education
Bachelor of Science - Education
University of Sydney
Sydney, NSW10.2027
High School Diploma -
Malek Fahd Islamic School
Greenacre, NSW11.2021
Skills
- Organization
- Adaptable nature
- Positive Attitude
- Clear Communication
- Flexible Schedule
- Data Entry
- Customer Support
- Communicating with clients
- Appointment Scheduling
Certification
- CPR and First Aid Training - 2023
Languages
Bengali
Professional Working
Timeline
Call Center Representative
Debt Negotiators
06.2022 - 11.2022
Private Tutor
Self-employeed
01.2022 - Current
Team Member
Woolworths Group
12.2021 - 05.2022
Team Member
Coles Supermarket
11.2019 - 11.2019
Bachelor of Science - Education
University of Sydney
High School Diploma -
Malek Fahd Islamic School
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