Summary
Overview
Work History
Education
Skills
Attributes
Volunteer Experience
References
Certification
Timeline

Rafi Jawed Abdullah

Sefton,NSW

Summary

Motivated and innovative IT engineer seeking new opportunities in the IT field. Eager to secure a challenging position with a reputable company, I bring comprehensive business and technical skills, including expertise in onsite/remote support, ticketing systems, OS installation, troubleshooting, and effective communication. Proven strengths in teamwork, customer awareness, and adaptability, coupled with solid numeracy, integrity, and time management skills, position me as a valuable asset in today's dynamic IT landscape.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Self Employed IT Service

03.2021 - Current
  • Respond to IT issues from customers
  • Installing and configuring operating systems, printers
  • Troubleshooting networks, PC hardware and software

McDonald’s Crew

McDonald’s Corporation
11.2017 - Current
  • Quality, Service, and value learned
  • Managing a team, cash handing

Education

Bachelor's in Business Information Systems -

Australian Institute of Higher Education
03.2024

Skills

  • Onsite/remote IT support
  • Ticketing system proficiency
  • OS installation and configuration (Windows, Linux, Mac OS)
  • Software installation (MS Office, VMware, Antiviruses, TeamViewer)
  • Troubleshooting (PCs, tablets, printers, mobile devices)
  • Windows Server (Active Directory, Group Policy, Print Management, File Server)
  • Networking (routing, switching, troubleshooting)
  • Hardware troubleshooting and setup (PCs, laptops, POS)

Attributes

  • Enhanced written and spoken communication skills during studies and work.
  • Proactively resolves issues, meets deadlines using analytical thinking.
  • Communicates clearly and effectively with diverse individuals.
  • Expresses key information professionally while collecting customer requests.
  • Strong team spirit, with leadership and autonomy.
  • Proficient in writing formal emails and maintaining a friendly phone manner.
  • Excellent overall communication skills.

Volunteer Experience

Peer Mentor, Australian Institute of Higher Education, Teaching and helping students of IT, assigned to me by the institute.

References

Available on request.

Certification

ComTIA A+

Timeline

Self Employed IT Service -
03.2021 - Current
McDonald’s Crew - McDonald’s Corporation
11.2017 - Current
Australian Institute of Higher Education - Bachelor's in Business Information Systems,

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