Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ragavi SV

Melbourne,VIC

Summary

Motivated and versatile professional with experience in hospitality, aged care food services, and human resources. Proven ability to deliver high-quality service as a pastry chef, barista, and food service assistant, with a strong focus on nutrition, hygiene, and elderly care. Skilled in F&B operations within hotel environments, including guest service, staff coordination, and quality control. In HR, experienced in recruitment, onboarding, employee relations, and compliance within educational institutions. Also knowledgeable in marketing and communication, with the ability to support employer branding, social media, and event promotion. Recognized for strong interpersonal skills, attention to detail, and a compassionate, service-oriented approach.

Overview

10
10
years of professional experience

Work History

Cook

Australian Unity Walmsley Aged Care
Kilsyth, VIC
06.2023 - Current
  • Plan, prepare, and present a variety of baked goods including cakes, muffins, biscuits, pastries, puddings, and other desserts suitable for seniors.
  • Adapt recipes for special dietary requirements including soft, pureed, low-sugar, gluten-free, and diabetic-friendly options.
  • Ensure all baked goods are prepared and presented in an appealing, appetizing, and age-appropriate manner.
  • Maintain high standards of food hygiene, safety, and kitchen cleanliness in accordance with HACCP and aged care food safety standards.
  • Record food production and maintain documentation for compliance and audit purposes.
  • Assist with general kitchen duties as needed and support the broader food service team.

Barista

Australian Unity Walmsley Aged Care
Kilsyth, VIC
06.2023 - Current
  • Prepare and serve a variety of hot and cold beverages including espresso-style coffee, tea, and specialty drinks.
  • Provide attentive, friendly customer service to residents, visitors, and staff in a respectful and compassionate manner.
  • Maintain a clean and hygienic café area in accordance with food safety standards and aged care regulations.
  • Handle payments and maintain accurate records.
  • Promote a positive and social café environment that encourages resident engagement.

Food Service Assistant

Blue Cross Aged Care
Surreyhills, VIC
07.2020 - 01.2023
  • Assist in the preparation and plating of meals in accordance with residents dietary requirements and menus.
  • Serve meals to residents in dining areas, rooms, or other settings as required.
  • Clean and sanitize food service equipment, dishes, utensils, and work surfaces following food safety standards.
  • Support the kitchen team in adhering to HACCP and infection control guidelines.
  • Follow individual dietary requirements, including texture-modified, allergen-free, or special diets.
  • Assist with cleaning schedules and documentation as per regulatory standards.

HR Executive

Velammal Trust
Chennai, Tamilnadu
11.2017 - 12.2019
  • Coordinate end-to-end recruitment processes including job postings, screening, interviews, and onboarding for academic and non-academic staff.
  • Maintain accurate employee records including contracts, attendance, leaves, performance reviews, and statutory documents.
  • Ensure HR policies and practices comply with relevant labor laws, education sector regulations, and trust policies.
  • Handle employee queries regarding HR policies, benefits, payroll coordination, and grievance resolution.
  • Assist in organizing and documenting performance appraisal processes and employee evaluations.
  • Maintain confidentiality and security of employee data at all times.
  • Assist in HR audits, compliance reporting, and preparation of HR metrics and dashboards.

F&B Executive

The Raintree
Chennai, Tamilnadu
08.2015 - 07.2017
  • Support the daily operations of all F&B outlets, ensuring high standards of service and guest satisfaction.
  • Assist in scheduling and supervising service staff across restaurants, bars, banquets, and in-room dining.
  • Address guest queries, feedback, and complaints promptly and professionally.
  • Support the F&B Manager in executing promotions, events, and seasonal menu launches.
  • Assist in inventory control, stock management, and placing orders for F&B supplies.
  • Ensure compliance with health, safety, and hygiene standards in all food and beverage areas.
  • Generate basic operational reports and support administrative tasks related to the F&B department.

Education

Certificate - Commercial Cookery

Victorian Institute of Technology
Melbourne, VIC
06-2024

MBA - Human Resources Development And Marketing

Anna University
Chennai
04-2015

Bachelor of Science - Electronics

PSG College of Arts And Science
Coimbatore
04-2013

Skills

Culinary skills

Recipe development

Customer service

Inventory management

Employee training

Performance evaluation

Nutrition awareness

Hospitality and service industry background

Recruitment & Talent Acquisition

Employee Relations

Payroll and Benefits Administration

HR Policy Development

Training & Development

Timeline

Cook

Australian Unity Walmsley Aged Care
06.2023 - Current

Barista

Australian Unity Walmsley Aged Care
06.2023 - Current

Food Service Assistant

Blue Cross Aged Care
07.2020 - 01.2023

HR Executive

Velammal Trust
11.2017 - 12.2019

F&B Executive

The Raintree
08.2015 - 07.2017

Certificate - Commercial Cookery

Victorian Institute of Technology

MBA - Human Resources Development And Marketing

Anna University

Bachelor of Science - Electronics

PSG College of Arts And Science

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Ragavi SV