Summary
Overview
Work History
Education
Skills
Certification
Volunteering
Timeline
Generic

Raghav Anand

Brooklyn Park,SA

Summary

I am proactive, energetic individual, who is seeking a job, focused and skilled in employee oversight, mentoring and making process improvements. Adapt at fusing technical knowledge with a pro-active problem-solving attitude. Strong interpersonal and communication skills, with experience in customer service and IT support jobs. Driven by a desire to stay up-to-date on new developments in technology and to contribute to creative solutions.

Recognized for academic excellence, certifications, and consistent contributions to team environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Coles Group
01.2021 - Current
  • Efficiently provided customer service via calls, addressing diverse inquiries and concerns for clients
  • Acquired proficiency in resolving complaints, addressing objections, and scheduling appointments
  • Assisted Priority Assist Customers, ensuring uninterrupted service for vulnerable individuals and delivering exceptional support
  • Managed service orders, upgrades, cancellations, and account changes accurately and efficiently
  • Achievements: Brightest Team Member

Console Operator

Peregrine Corporation
02.2021 - Current
  • Effectively oversaw day-to-day activities, promoting seamless operations through briefings, clear communication, and strategic task delegation
  • Managed customer interactions to enhance quality and resolve issues
  • Handled cash, inventory, and equipment meticulously during openings and closings
  • Monitored quality, adherence to safety standards, and compliance with health regulations
  • Coordinated with management to optimize staffing levels, scheduling, and resource allocation.

IT Support Technician

Panamoure
08.2018 - 12.2019
  • Identified and resolved computer crashes, software errors, and connectivity issues by utilizing diagnostic tools and troubleshooting techniques.
  • Installed, configured, and verified the compatibility of hardware, software, and network devices.
  • Played a key role in maintaining the network infrastructure and troubleshooting issues with routers, switches, and firewalls.
  • Conducted comprehensive user training sessions on hardware and software, ensuring strict adherence to IT policies and guidelines.
  • Implemented effective data backup strategies and contributed to data recovery procedures, safeguarding business continuity.
  • Collaborated on IT security initiatives, including antivirus software, firewalls, and security audits.

Education

Masters of Technology -

Federation University
Adelaide, SA
07.2024

Bachelor of Computer Applications -

Chandigarh University
India
09.2020

High School Degree - Non-Medical

Innocent Hearts School
India
09.2017

Skills

  • Technical Skills
  • Multitasking
  • Task Delegation
  • Innovative
  • Organised
  • Cloud Computing: MS Azure, Cloud Architecture, Cloud Security
  • Customer-focused
  • Web Development
  • SQL, Database Management Systems,
  • Administration
  • Networking: Network Architecture, TCP/IP Protocol
  • Software Tools: Jira, Miro, GitHub, Visual Studio, Wireshark
  • System testing

Certification

  • Technical Support Fundamental - Google
  • Project Management Certificate - Google

Volunteering

University Mentor - Federation University

As a Federation University Mentor, my role was to provide academic, personal, and career guidance, support, and advocacy to students throughout their university experience.

Timeline

Console Operator

Peregrine Corporation
02.2021 - Current

Customer Service Representative

Coles Group
01.2021 - Current

IT Support Technician

Panamoure
08.2018 - 12.2019

Masters of Technology -

Federation University

Bachelor of Computer Applications -

Chandigarh University

High School Degree - Non-Medical

Innocent Hearts School

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Raghav Anand