Raghav Arora
Cameron Park
Summary
Highly motivated and versatile professional with over 4 years of experience in customer service, retail operations, and client relationship management. Proven expertise in delivering exceptional customer experiences across diverse industries, including hospitality, financial services, and aviation. Skilled in handling transactions, managing inventories, and resolving customer inquiries with efficiency and professionalism.
Possess strong technical proficiency in GDS systems (Sabre, Pegasus) and customer management tools, coupled with advanced communication and problem-solving abilities. A quick learner and adaptable team player, committed to exceeding expectations while fostering positive client relationships.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
7 Eleven Gas Station
04.2024 - Current
- Processed cash, card, and digital payments with accuracy and efficiency, maintaining transaction integrity.
- Trained staff on operating procedures and company services.
- Maintained store cleanliness and organization to provide a welcoming and hygienic environment for customers.
- Conducted inventory management, including restocking shelves, monitoring stock levels, and assisting with ordering supplies to meet customer demand.
- Adhered to safety and operational protocols, ensuring compliance with company policies and regulatory standards.
Customer Service Representative/Cafe Barista
BP Fuel Station
03.2023 - 02.2024
- Delivered exceptional customer support by addressing inquiries and resolving complaints with professionalism and a focus on creating positive customer experiences.
- Processed transactions efficiently while promoting coffee products and upselling services to drive sales and enhance customer satisfaction.
- Maintained accurate and detailed records, ensuring compliance with company standards and operational procedures.
- Demonstrated expertise as a skilled barista by crafting high-quality beverages, consistently meeting customer expectations and fostering a welcoming, friendly atmosphere.
Process Advisor
Barclays Investment Bank
03.2022 - 03.2023
- Managed customer accounts within the USA Collections Department, ensuring accurate record-keeping and providing tailored solutions to meet financial needs.
- Acted as an advisor to assist customers with financial planning and repayment strategies, fostering trust and long-term relationships.
- Navigated complex account inquiries, resolving issues efficiently while adhering to compliance and regulatory standards.
- Demonstrated strong communication and problem-solving skills to provide clear and empathetic financial guidance.
- Collaborated with cross-functional teams to ensure seamless account management and consistent delivery of exceptional customer service.
Core Team Member
Fidility Information Services
01.2021 - 08.2022
- Engaged with Vodafone UK customers, providing end-to-end support for home broadband services and pay monthly plans.
- Managed account setups, program activations, and issuance processes for pay monthly customers, ensuring seamless service delivery.
- Utilized specialized software to handle account management tasks, document customer interactions, and maintain accurate records for future reference.
- Delivered exceptional customer service by resolving inquiries, addressing concerns, and offering tailored solutions to meet customer needs.
Customer Service Advisor
British Airways
10.2021 - 03.2022
- IATA (International Air Transport Association) trained and certified, with in-depth knowledge of global aviation standards and practices.
- Specialized in ticketing and reservations, utilizing Pegasus and Sabre (GDS) software to manage bookings, issue tickets, and handle complex travel itineraries.
- Delivered exceptional service to Gold-tier customers, addressing inquiries, resolving travel-related issues, and providing tailored solutions to meet premium customer expectations.
- Maintained accuracy in managing ticketing processes, including refunds, reissues, and fare calculations, while adhering to industry regulations and company policies.
- Demonstrated strong multitasking and communication skills, ensuring seamless coordination across departments to provide a world-class travel experience.
Education
Certificate IV - Personal Trainer
Australian Institute of Fitness
Sydney, NSW01-2026
Advanced Diploma - Civil Construction And Design
Aspen College
10-2025
Bachelor of Science - Hospitality And Hotel Administration
Institute of Hotel Management
03-2021
Skills
- Customer Service Excellence
- Client Relationship Management
- Inventory Management and Sales
- Attention to Detail and Time Management
- Team Collaboration and Leadership
Languages
English
Full Professional
Interests
- I participate in low-impact exercises to strengthen core muscles
- Regularly practice mindfulness and meditation for overall wellness
- Cooking
- Running
Timeline
Customer Service Representative
7 Eleven Gas Station
04.2024 - Current
Customer Service Representative/Cafe Barista
BP Fuel Station
03.2023 - 02.2024
Process Advisor
Barclays Investment Bank
03.2022 - 03.2023
Customer Service Advisor
British Airways
10.2021 - 03.2022
Core Team Member
Fidility Information Services
01.2021 - 08.2022
Certificate IV - Personal Trainer
Australian Institute of Fitness
Advanced Diploma - Civil Construction And Design
Aspen College
Bachelor of Science - Hospitality And Hotel Administration
Institute of Hotel Management
Similar Profiles
Meskerem WondmuMeskerem Wondmu
Cashier at 7 Eleven Gas StationCashier at 7 Eleven Gas Station
Sukhdev SinghSukhdev Singh
Sales Associate at 7 Eleven Gas StationSales Associate at 7 Eleven Gas Station
Brisa Gomez-CervantesBrisa Gomez-Cervantes
Crew Member at 7-eleven Gas Station & Laredo Taco CompanyCrew Member at 7-eleven Gas Station & Laredo Taco Company