Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Raghav Gaur

Adelaide,Australia

Summary

01 PROFILE " Strong-willed and dynamic IT professional with an insatiable dedication to continuous learning and development and an intense enthusiasm for technology." With a strong background in IT fundamentals, proactively pursue opportunities to increase understanding and remain current on emergent trends and innovations. Owing to meticulous attention to detail and robust problem-solving prowess, thrive on confronting intricate dilemmas and formulating inventive resolutions. Excel in settings that promote collaboration and the exchange of knowledge; I am a collaborative team member who utilizes interpersonal abilities to cultivate a culture that values excellence and fosters innovation. "Both eager to contribute expertise and enthusiasm to innovative endeavors and to effect significant change in the ever-evolving IT sector.

Overview

2
2
years of professional experience

Work History

Customer Service Associate

United Petroleum, Woodville
05.2022 - Current
  • Filling and ordering stock
  • Attending Customers, identifying their needs, and helping them resolve issues
  • Changing Fuel price on systems and Fuel price board.
  • Mentoring trainees
  • System work (End of day, End of shift, Day sheet, Price change)
  • Checking technical faults in system.
  • Achieving daily sales target of 20%.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Education

Master of Information Technology - Information Technology

University of South Australia
Mawson Lakes
06.2024

BBA - General Studies

Sri Guru Tegh Bahadur Institute of Management &Information Technology
New, Delhi
09.2020

Skills

  • 04 SKILLS
  • Windows OS
  • Linux
  • Visual studio code
  • Oracle
  • Critical thinking
  • Good Interpersonal skills
  • Problem-solving skills
  • Decision Making
  • Microsoft Office Word
  • Microsoft PowerPoint
  • Microsoft Office
  • Computer Skills
  • Ability to Work Under Pressure
  • Microsoft Excel
  • Fast Learner
  • Ability to Multitask
  • Ability to Work in a Team
  • Excellent Communication Skills
  • Tableau (Business Intelligence Software)
  • Analytics
  • ERP systems and SAP S/4 Hana
  • Network Security
  • Problem Solving
  • Risk Management Framework
  • MySQL
  • Stakeholder Identification
  • Python (Programming Language)
  • Archi mate tool
  • Business Intelligence Analysis
  • Risk Management (ISO 27001, ICMS
  • BCMS)
  • Customer Service
  • Project Management Body Of Knowledge
  • (PMBOK) Methodology and PRINCE 2
  • Design Thinking
  • Hyper Text Markup Language (HTML)
  • Business Process Modelling
  • KNIME
  • 05 LANGUAGES English Hindi
  • 06 HOBBIES National Cadet Corps (A certificate Holder)
  • Swimming
  • Football
  • Gaming

Accomplishments

  • Currently working with Courts administration authority on business case for transitioning from current EDRMS Objective to M365
  • (9 Feb 24 to June 3, 2024)
  • Develop Wizard of OZ prototype of finance app using computational and design thinking
  • Created different python project such as (Timetable, wrote a software that would help in collasion of Diving scores)
  • Worked on Case studies using Risk management framework, Prince2 methodology, SAP S/4
  • Hana cybersecurity Principles, process modelling , Tableau and Archimate tools

Timeline

Customer Service Associate

United Petroleum, Woodville
05.2022 - Current

Master of Information Technology - Information Technology

University of South Australia

BBA - General Studies

Sri Guru Tegh Bahadur Institute of Management &Information Technology
Raghav Gaur