Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Raghav Khippal

Tarneit,VIC

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

7
7
years of professional experience

Work History

Department Manager

McDonalds
Melbourne
02.2019 - Current
  • Started as a crew member, promoted to shift manager after 9 months
  • Learned about time management and managing number of workers at a time in rush hours, gained excellent time management skills
  • Left Mcdonalds and joined another restaurant and did my Courses AYL and DLM and performing duties of Assistant manager .
  • Doing Crew rosters with good labour and AHR.

Customer Service (Call Centre)

AGL
Docklands, VIC
08.2024 - 04.2025
  • Handled a high volume of inbound and outbound customer calls in a professional and courteous manner.
  • Accurately documented customer interactions and updated records in the internal CRM system.
  • Followed company's scripts and procedures while offering appropriate solutions and services.
  • Resolved customers inquiries, complaints, and technical issues efficiently to ensure customer satisfaction.

Early Childhood Educator

Goodstart Early Learning
Preston, VIC
05.2023 - 07.2024
  • Worked as ECE in Nursery room (6months-1 year old)
  • Worked for more than an year in room of children age 1-2 years old.
  • Implemented hands-on, play-based strategies for experiential learning.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • nsured compliance with relevant regulations such as health and safety standards.
  • Did my first placement in Goodstart Early Learning and worked in Goodstart onwards.

Cashier

Woolworths
Melbourne
04.2018 - 01.2019
  • Cashier in Woolworth team
  • Gained knowledge to deal with different type of customers
  • Learned about customer satisfaction.

Education

Graduation Diploma in Early Childhood Education -

Victoria University
Melbourne
09.2023

Bachelors in IT (Networking & Security) -

Federation University Australia
Melbourne
07.2020

Skills

  • Stat Control
  • Making Rosters
  • Excellent verbal and written communication
  • Customer Service
  • Call handling and phone etiquette
  • Order picking
  • Team Collaboration

References

Bernie Mullane (Licensee Admin, Mcdonalds): bern@blfitz.com.cu

Kaushal (Production Planner, Eureka): 0469885122

Timeline

Customer Service (Call Centre)

AGL
08.2024 - 04.2025

Early Childhood Educator

Goodstart Early Learning
05.2023 - 07.2024

Department Manager

McDonalds
02.2019 - Current

Cashier

Woolworths
04.2018 - 01.2019

Graduation Diploma in Early Childhood Education -

Victoria University

Bachelors in IT (Networking & Security) -

Federation University Australia

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Raghav Khippal