Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Languages
Websites
Timeline
Generic

Raghav Mehra

Wolli Creek,NSW

Summary

I am a driven and self-motivated professional who thrives in fast-paced, challenging environments. With hands-on experience in food and beverage services, I bring strong communication skills and a proven ability to resolve customer concerns with efficiency and professionalism.

My strengths include:

  • Effective labor cost management and workforce optimization
  • Strategic decision-making supported by strong analytical skills
  • Expertise in cost control, financial analysis, and operational efficiency

Career Objectives:

  • Short-term goal: Advance into a Hotel Manager role at a reputable organization
  • Long-term goal: Retire as a General Manager after making a meaningful and lasting impact in the hospitality industry

Overview

7
7
years of professional experience

Work History

Food and Beverage Manager

Novotel Sydney International Airport
Wolli Creek, NSW
04.2024 - Current
  • Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
  • Developed and implemented standard operating procedures for all restaurant operations to ensure compliance with health regulations and quality standards.
  • Organized special events such as banquets, receptions, weddings and other social functions to ensure successful execution of services.
  • Created monthly financial reports to analyze sales trends, labor costs and other expenses related to the food and beverage department.
  • Ensured adherence to local health codes by inspecting kitchens regularly for cleanliness and safety compliance.
  • Partnered with chefs in developing new recipes while maintaining a cost-effective approach that maximizes profits.
  • Performed regular price comparisons with vendors in order to obtain the best possible deals on food ingredients.
  • Monitored employee performance by providing constructive feedback as needed during shift changes or at end of shift reviews.
  • Maintained excellent communication between front-of-house staff and back-of-house staff in order to provide efficient service throughout the entire dining experience.
  • Assisted with catering requests from external clients when necessary by coordinating menus, staffing needs, delivery schedules.
  • Developed marketing strategies aimed at increasing business through promotions or targeted campaigns.
  • Managed payroll records for employees working within the food and beverage department.
  • Created and delivered orientation and training for new team members and professional development activities for experienced associates.
  • Designed exceptional menus, purchased superior goods, continuously improved and modernized operations and liaised between guests, service staff and kitchen.
  • Managed food and beverage operations for upscale urban hotels with relentless focus on hospitable and gracious guest services.
  • Moved throughout dining and kitchen areas, visually monitored alignment with food quality and service standards and took relevant corrective actions.

Food and Beverage Operations Manager

Rydges Sydney Airport
Sydney , Australia
05.2022 - 04.2024
  • Created positive culture to drive employee engagement and satisfaction.
  • Conducted and coordinated on-the-job training for associates to optimize performance.
  • Resolved guest questions, concerns and problems and referred complex issues to management team.
  • Developed and implemented business strategies to maximize food, beverage and merchandise sales.
  • Afforded exceptional dining experiences to each customer through friendly service and timely delivery of high-quality products.
  • Adhered to federal, state and local sanitary, safety and health standards to minimize cross-contamination.
  • Planned and executed operations against forecasted daily business volume.
  • Managed hiring, mentoring, advancement and promotion of staff.
  • Created schedules for bartenders and hosts and conducted host training on daily operations.
  • Oversaw all the food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
  • Developed and implemented budgets, met or exceeded sales targets, hired, trained and supervised 40plus team members and fulfilled dining needs and desires of patrons.
  • Managed food and beverage operations for upscale urban hotels with relentless focus on hospitable and gracious guest services.
  • Maximized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.
  • Moved throughout dining and kitchen areas, visually monitored alignment with food quality and service standards and took relevant corrective actions.
  • Wrote and communicated clearly, understood internal documents and reports and interacted professionally with guests and employees.
  • Evaluated and analyzed levels of guest satisfaction and focused on continuous improvement and innovative foodservice solutions.
  • Designed exceptional menus, purchased superior goods, continuously improved and modernized operations and liaised between guests, service staff and kitchen.

Assistant Restaurant and Bar Manager

Novotel Sydney Brighton beach
Brighton Beach, NSW
11.2021 - 05.2022
  • Oversaw All the food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
  • Developed and implemented budgets, met or exceeded sales targets, hired, trained and supervised 35 team members and fulfilled dining needs and desires of patrons.
  • Managed food and beverage operations for upscale urban hotels with relentless focus on hospitable and gracious guest services.
  • Maximized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.
  • Created and delivered orientation and training for new team members and professional development activities for experienced associates.
  • Moved throughout dining and kitchen areas, visually monitored alignment with food quality and service standards and took relevant corrective actions.
  • Wrote and communicated clearly, understood internal documents and reports and interacted professionally with guests and employees.
  • Evaluated and analyzed levels of guest satisfaction and focused on continuous improvement and innovative foodservice solutions.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at the end of shift.
  • Worked closely with Executive chef, chef and cooks to determine menu plans for special events or occasions (Melbourne cup, Christmas day, New years Eve, Easter, and Mother’s day).
  • Maintained detailed records of stock and reviewed inventory to plan events.

Food and Beverage Supervisor

Food and Beverage, Vibe Hotel, TFE Hotels
Canberra, Australia, Australia
06.2021 - 11.2021

Food and Beverage Team Leader

Food and Beverage, Pullman Sydney Airport
, Australia
11.2018 - 06.2021

Education

Master of International Hotel Management - Hotel Management

Blue Mountains International Hotel Management
Sydney, Australia
09.2020

Bachelors of Hotel Management - Hotel Management

WelcomgroupGraduate School of Hotel Administration
Manipal, India
08.2014

Skills

  • Fine Dining
  • Leadership
  • Recruitment, Training, and hiring
  • Problem resolution
  • Customer Service
  • Budgeting & Forecasting
  • Rostering
  • Diverse beverage knowledge
  • Purchasing
  • Critical thinking / Decision - making
  • Teambuilding
  • Active listening
  • People skills

Accomplishments

  • ISG (International Sommelier Guild) Wine Fundamentals Certificate Level 1 and Level 2 course.
  • Business Writing Certificate from (University of Colorado, USA) on Coursera.
  • Entrepreneurship 1: Developing the opportunity Certificate from (Wharton University of Pennsylvania, USA) on Coursera.
  • Grammar and Punctuation Certificate from (University of California Irvine, USA) on Coursera.
  • French A1 (a) Level from Alliance Française, Gurgaon, New Delhi.
  • Participated in several college Food Fests and Events

Interests

Travelling, Reading, Music, Movies, Adventure sports, cooking, trying out cuisines from different cultures and Cultural Dance.

Languages

English
Native/ Bilingual
Hindi
Native/ Bilingual
French
Limited

Timeline

Food and Beverage Manager

Novotel Sydney International Airport
04.2024 - Current

Food and Beverage Operations Manager

Rydges Sydney Airport
05.2022 - 04.2024

Assistant Restaurant and Bar Manager

Novotel Sydney Brighton beach
11.2021 - 05.2022

Food and Beverage Supervisor

Food and Beverage, Vibe Hotel, TFE Hotels
06.2021 - 11.2021

Food and Beverage Team Leader

Food and Beverage, Pullman Sydney Airport
11.2018 - 06.2021

Master of International Hotel Management - Hotel Management

Blue Mountains International Hotel Management

Bachelors of Hotel Management - Hotel Management

WelcomgroupGraduate School of Hotel Administration

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