Raghavendra Prasad Mekala
Bullcreek
Summary
Operations management professional with significant experience in enhancing operational efficiencies and leading high-performing teams. Known for meticulous approach to process improvement and commitment to achieving organizational goals. Recognized for strong leadership skills and ability to adapt to dynamic business needs while ensuring collaborative success.
Overview
16
16
years of professional experience
Work History
Business Support/Area Manager of Operations
Ampol Pty LTD
10.2022 - Current
- Led, trained, developed, and performance-managed Store Managers and Assistant Store Managers, including recruitment, onboarding, goal setting, and succession planning.
- Ensured operational compliance and safety regulations through audits, inspections, and remedial action plans.
- Maintained high customer service standards by addressing complaints and monitoring store performance.
- Served as a central communication hub between corporate headquarters, individual stores, and external parties.
- Managed store budgets, developed business plans, tracked KPIs, and identified growth opportunities.
- Drove local marketing initiatives, analyzed market conditions, and optimized product placement (planograms) to maximize sales.
- Oversaw store openings and closings, and managed retail assets.
- Conducted regular audits of facility operations to ensure compliance with industry regulations and company policies.
- Fostered a collaborative environment to achieve company goals.
- Facilitated interdepartmental communication, resolved conflicts, and streamlined processes.
- Increased overall efficiency by identifying areas for improvement and implementing best practices
Store Manager
Ampol Pty Ltd
10.2014 - 10.2022
- Conducted daily store operations, including opening and closing procedures and Managed all aspects of daily store operations, including staff supervision, inventory control, and customer service.
- Analyzed daily, weekly, and monthly sales reports to identify trends, track performance, and inform business decisions.
- Conducted daily fuel and sales reconciliation to ensure accuracy and accountability.
- Recruited, hired, and trained new staff members, providing ongoing coaching and development to optimize performance.
- Processed payroll, generated pay slips, and managed superannuation contributions for store employees.
- Delivered exceptional customer service, addressing inquiries, resolving complaints, and building strong customer relationships.
- Managed daily banking activities, ensuring accurate cash handling and timely deposits.
- Processed invoices and paid bills to maintain vendor relationships and ensure timely payments.
- Maintained organized records and paperwork, ensuring compliance with company policies and regulatory requirements
Night Fill Team Member
Woolworths Supermarket
06.2022 - Current
- Replenished shelves with products, ensuring correct placement and FIFO rotation.
- Managed stock, including organizing storage areas, rotating stock, and reporting discrepancies.
- Maintained store appearance by clearing aisles, removing packaging, and cleaning spills.
- Checked and updated product pricing and labels.
- Provided basic customer assistance during stocking hours.
- Adhered to safety procedures for handling stock and equipment.
- Collaborated with team members and communicated effectively with supervisors.
Merchandiser
APS Group (Coles )
10.2017 - 09.2018
- FIlled stock as per Phonograms and store layout
- Built effective relationships with each store to develop superior customer satisfaction.
- Created and implemented POS with chosen vendors.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
Customer Service Assistant
Coles Express Fuel station (Shell)
04.2010 - 09.2014
- Cultivated customer loyalty through exceptional service, promoting repeat custom and improved sales.
- Assisted customers by answering questions and solving problems.
- Sought opportunities to up-sell and add-on additional merchandise.
- Ranked as most effective in Customer service out of 10representatives.
- Maintained clean sales floor, straightening and facing merchandise for visually-appealing displays.
- Implemented company policies and procedures, including health, safety and security while working in store .
CSA
United Fuel Station
02.2009 - 04.2010
- Assisted customers by answering questions and solving problems.
- Cultivated customer loyalty through exceptional service, promoting repeat custom and improved sales.
- Sought opportunities to up-sell and add-on additional merchandise.
- Maintained clean sales floor, straightening and facing merchandise for visually-appealing displays.
- Implemented company policies and procedures, including health, safety and security while working in store .
IT Technician
Glotel (IBM)
04.2009 - 06.2009
- Assisting Deployment of new systems and peripherals for Westpac Bank throughout WA.
- Troubleshooting hardware and software issues onsite and over the phone.
- Installation of vendor and client software.
- Setting up new Computers and Peripherals as per customer needs
Education
Bachelor of Science - Electrical Engineering
Curtin University
Bentley, WAGraduate Certificate - Cyber Security
Edith Cowan University
Perth, WA10.2020
Bachelor of Science - Computer Science, Maths & Chemistry
Osmania University
Hyderabad, India.11.2007
Skills
- Team Leadership & Development
- Performance Management
- Recruitment & Onboarding
- Operational Management
- Budget Management
- Business Planning
- Compliance & Safety Management
- Process Improvement
- Communication (Written & Verbal)
- Conflict Resolution
- Customer Service Excellence
- Sales & Up-selling
- Inventory Management
Management & Leadership:
Retail & Customer Service:
- Stock Control (FIFO)
- Visual Merchandising
- Store Operations
- Cash Handling
- Point of Sale (POS)
- Customer Relationship Building
- Data Analysis
- Problem-Solving
- Troubleshooting (IT)
- Software Installation
- Physical Stamina (Night Fill)
- Time Management
- Teamwork & Collaboration
- Attention to Detail
Other Skills:
Timeline
Business Support/Area Manager of Operations
Ampol Pty LTD
10.2022 - Current
Night Fill Team Member
Woolworths Supermarket
06.2022 - Current
Merchandiser
APS Group (Coles )
10.2017 - 09.2018
Store Manager
Ampol Pty Ltd
10.2014 - 10.2022
Customer Service Assistant
Coles Express Fuel station (Shell)
04.2010 - 09.2014
IT Technician
Glotel (IBM)
04.2009 - 06.2009
CSA
United Fuel Station
02.2009 - 04.2010
Bachelor of Science - Electrical Engineering
Curtin University
Graduate Certificate - Cyber Security
Edith Cowan University
Bachelor of Science - Computer Science, Maths & Chemistry
Osmania University
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