Raghavendra Reddy Thotapally
Summary
Proven Network Operations Engineer with a track record of enhancing system uptime and efficiency at SITA.aero. Skilled in network troubleshooting and offering exceptional customer support, I led initiatives that significantly reduced incident response times. My collaborative approach and technical expertise in system and network security have driven successful outcomes in fast-paced environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Network Operations Engineer
SITA.aero
Melbourne Airport, VIC
06.2023 - Current
- Provided continuous support to end-users, resolving connectivity issues promptly and professionally.
- Reduced response times to network incidents with thorough documentation and efficient escalation procedures.
- Enhanced system uptime by proactively monitoring and troubleshooting network issues.
- Configured IP assignment, core network configuration, and DNS setup for new users.
- Closed first-time tickets quickly and met resolution volume requirements.
- Delivered tier-3 support for co-location, customer backup networks, and ISP services.
- Wrote and maintained custom scripts to increase system efficiency and performance time.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
Sales Representative
Save Energy Now
Melbourne, VIC
03.2020 - 04.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Led sales department with highest quarterly sales for two consecutive years
- Remained knowledgeable about company policies and procedures.
- Demonstrated advanced organizational and communication skills.
- Educated customers on company products and offerings.
- Worked well in a fast-paced environment.
- Followed instructions from superiors and took initiative when appropriate.
Application Design (Major Project)
Central Queensland University,
Melbourne, VIC
07.2021 - 11.2021
- Self-motivated, with a strong sense of personal responsibility.
- Me and my team of four designed an application for Museum of Brisbane
one for staff and one for visitors. - Worked on IBM Platform, Android Studio, Coding
- Collaborated to create strategic initiatives to design, code, and test solutions.
- Effectively coded software changes and alterations based on specific design
specifications.
Warehousing
Staff Australia
Melbourne, VIC
11.2019 - 02.2020
- Implemented effective warehousing strategies, optimizing storage space utilization and reducing associated costs.
- Participated in ongoing professional development opportunities related to the book industry and warehousing best practices, enhancing job performance and expertise level continuously.
- Collaborated with teams to meet daily shipping schedule.
- Performed minor equipment maintenance when necessary.
- Followed all instructions and safety procedures during assembly.
Education
Bachelor of Information Technology - Information Technology
Central Queensland University
Melbourne, VIC03.2022
Skills
- Network Troubleshooting
- Customer Support
- IP Addressing
- Training and mentoring
- Incident Management
- System monitoring
- Application support
- System and Network Security
- TCP/IP protocol
- Communication and Team Collaboration
Sports
Achieved Gold medal in Nationals on behalf of our state Telangana, India
Member of Heidelberg and Shepparton sports centre Victoria Australia {Badminton}
Languages
Telugu
Native or Bilingual
Hindi
Limited Working
Timeline
Network Operations Engineer
SITA.aero
06.2023 - Current
Application Design (Major Project)
Central Queensland University,
07.2021 - 11.2021
Sales Representative
Save Energy Now
03.2020 - 04.2023
Warehousing
Staff Australia
11.2019 - 02.2020
Bachelor of Information Technology - Information Technology
Central Queensland University