Summary
Overview
Work History
Education
Skills
Sports
Languages
Timeline
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Raghavendra Reddy Thotapally

Summary

Proven Network Operations Engineer with a track record of enhancing system uptime and efficiency at SITA.aero. Skilled in network troubleshooting and offering exceptional customer support, I led initiatives that significantly reduced incident response times. My collaborative approach and technical expertise in system and network security have driven successful outcomes in fast-paced environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Network Operations Engineer

SITA.aero
Melbourne Airport, VIC
06.2023 - Current
  • Provided continuous support to end-users, resolving connectivity issues promptly and professionally.
  • Reduced response times to network incidents with thorough documentation and efficient escalation procedures.
  • Enhanced system uptime by proactively monitoring and troubleshooting network issues.
  • Configured IP assignment, core network configuration, and DNS setup for new users.
  • Closed first-time tickets quickly and met resolution volume requirements.
  • Delivered tier-3 support for co-location, customer backup networks, and ISP services.
  • Wrote and maintained custom scripts to increase system efficiency and performance time.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.

Sales Representative

Save Energy Now
Melbourne, VIC
03.2020 - 04.2023
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Led sales department with highest quarterly sales for two consecutive years
  • Remained knowledgeable about company policies and procedures.
  • Demonstrated advanced organizational and communication skills.
  • Educated customers on company products and offerings.
  • Worked well in a fast-paced environment.
  • Followed instructions from superiors and took initiative when appropriate.

Application Design (Major Project)

Central Queensland University,
Melbourne, VIC
07.2021 - 11.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Me and my team of four designed an application for Museum of Brisbane
    one for staff and one for visitors.
  • Worked on IBM Platform, Android Studio, Coding
  • Collaborated to create strategic initiatives to design, code, and test solutions.
  • Effectively coded software changes and alterations based on specific design
    specifications.

Warehousing

Staff Australia
Melbourne, VIC
11.2019 - 02.2020
  • Implemented effective warehousing strategies, optimizing storage space utilization and reducing associated costs.
  • Participated in ongoing professional development opportunities related to the book industry and warehousing best practices, enhancing job performance and expertise level continuously.
  • Collaborated with teams to meet daily shipping schedule.
  • Performed minor equipment maintenance when necessary.
  • Followed all instructions and safety procedures during assembly.

Education

Bachelor of Information Technology - Information Technology

Central Queensland University
Melbourne, VIC
03.2022

Skills

  • Network Troubleshooting
  • Customer Support
  • IP Addressing
  • Training and mentoring
  • Incident Management
  • System monitoring
  • Application support
  • System and Network Security
  • TCP/IP protocol
  • Communication and Team Collaboration

Sports

Achieved Gold medal in Nationals on behalf of our state Telangana, India

Member of Heidelberg and Shepparton sports centre Victoria Australia {Badminton}

Languages

Telugu
Native or Bilingual
Hindi
Limited Working

Timeline

Network Operations Engineer

SITA.aero
06.2023 - Current

Application Design (Major Project)

Central Queensland University,
07.2021 - 11.2021

Sales Representative

Save Energy Now
03.2020 - 04.2023

Warehousing

Staff Australia
11.2019 - 02.2020

Bachelor of Information Technology - Information Technology

Central Queensland University
Raghavendra Reddy Thotapally