Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Ragheed Naoomi

Brendale,QLD

Summary

IT Consultant with extensive experience at Magenta Retail, specializing in technical consultation and system configuration. Proven expertise in network troubleshooting and project leadership, resulting in enhanced system performance and strong client relationships. Skilled in problem-solving, ensuring seamless deployments and high-quality software testing, which drives customer satisfaction and operational excellence.

Overview

11
11
years of professional experience
1
1
Certification

Work History

IT Consultant and support

Magenta retail
10.2020 - 07.2025
  • Provided expert technical consultation to clients, analyzing business requirements and recommending tailored IT solutions and system configurations.
  • Diagnosed and resolved Level 2 & 3 technical issues, including software bugs, network faults, and server-side problems, ensuring minimal downtime.
  • Performed code reviews, debugging, and bug fixes using C# and SQL Server Management Studio (SSMS) to enhance system performance.
  • Managed manual updates and full installations for EEE and EEPOS systems, ensuring seamless deployment and compliance.
  • Investigated and resolved complex networking issues, optimizing connectivity and system reliability.
  • Led software testing for updates and patches before release, maintaining high-quality standards and system integrity.
  • Spearheaded project leadership and new environment setups, coordinating cross-functional teams for successful deployments.
  • Created detailed technical documentation and user guides, providing clear instructions for clients on system usage and permissions management.

volunteer

The thrive project
07.2020 - 07.2021
  • Write PowerShell script
  • Business Analysis (research)

Security Officer

02.2018 - 10.2020
  • Software solutions
  • Assist team with CCTV installation
  • Software support
  • Network support

The reliance company
06.2017 - 12.2017
  • Packing
  • Changing the machine tools and setup for new orders
  • Forklift driver

Assistant Manager

Fresh Berry
12.2014 - 11.2016
  • Increased customer satisfaction by interfacing directly with customers to provide assistance.
  • Ensured excellence in customer service and resolved all problems at the store level.
  • Managed inventory control and met inventory goals

Education

Bachelor of Information Technology -

Queensland University of Technology
12.2020

Diploma of Information Technology Networking -

bracken Ridge TAFE
12.2018

Skills

  • Relationship Development
  • System Administration
  • Intellectual Skills
  • Strategy Implementation
  • Communications Skills
  • Project leadership
  • Data Backup & Recovery
  • Problem Solving
  • Attention to Detail
  • Time management
  • Teamwork
  • Interpersonal Skills
  • Technical consultation
  • Network troubleshooting
  • IT consulting
  • Problem solving
  • System configuration
  • Software testing

Certification

  • Driver license and own transport
  • Blue card
  • White card

References

Magenta retail, Bevan Howie

Bevanh@magentaretail.com.au

0418493962

Timeline

IT Consultant and support

Magenta retail
10.2020 - 07.2025

volunteer

The thrive project
07.2020 - 07.2021

Security Officer

02.2018 - 10.2020

The reliance company
06.2017 - 12.2017

Assistant Manager

Fresh Berry
12.2014 - 11.2016

Bachelor of Information Technology -

Queensland University of Technology

Diploma of Information Technology Networking -

bracken Ridge TAFE

Similar Profiles

CREATE PROFILE
Ragheed Naoomi