Raghu MAHARJAN
Waratah,NSW
Summary
Friendly and reliable F & B Attendant skilled at problem resolution and time management. Comfortable working in fast-paced food service environment while providing quality service. Employs exceptional problem-solving and conflict-resolution skills to enhance customer experience. Accomplished and determined food service professional provides excellent customer experience. Possesses extensive knowledge of food safety and quality standards. Skilled at multitasking and practicing effective time management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
ALH Group
Newcastle, NSW
09.2020 - 04.2023
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Greeted and seated guests to provide friendly and welcoming experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Trained new staff members on company policies and procedures.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Assisted wait staff with timely food delivery and guest requests.
- Engaged in suggestive selling and other sales techniques.
- Assisted customers with carry-out service.
- Provided attentive service and proactively assessed guest needs.
- Maintained clean and organized restaurant to comply with hygiene and health regulations
- Greeted and seated guests to provide friendly and welcoming experience
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service
Food and Beverage Attendant
The Squire's Landing
The Rock, Circular Quay, Nsw
08.2019 - 06.2020
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Greeted and seated guests to provide friendly and welcoming experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Trained new staff members on company policies and procedures.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Processed payments and provided receipts to establish proof of transaction.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Processed payments for orders and provided customers with change.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Arranged tables and chairs for special occasions and events.
- Assisted with bussing tables and cleaning up spills.
- Assisted wait staff with timely food delivery and guest requests.
- Greeted customers and provided menus upon arrival to dining room.
- Assisted customers with carry-out service.
- Monitored dining room and bar areas for signs of overcrowding.
- Greeted and seated guests to provide friendly and welcoming experience
Customer Service Representative
Cappodocia Fast Food Take Shop
Beaumont, Hamilton, NSW
07.2016 - 07.2019
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Handled customer inquiries and suggestions courteously and professionally
- Answered constant flow of customer calls with minimal wait times
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered customer telephone calls promptly to avoid on-hold wait times
Education
BBS - Accounting And Business Management
Carribean College of Management
Dhobighat, Lalitpur, Nepal2013
Skills
- Complaint Handling
- Food Safety and Quality
- Cost Efficiency
- Staff Leadership
- Waste Reduction
- Safe Work Practices
- Menu Development
- Food and Beverage Preparation
- Daily Logs
Certification
- SECURITY OPERATION LICENCE (1ACE 2BC) FROM STAR TRAINNING ACADEMY
- RSA CERTIFICATE (STAR TRAINING ACADEMY) LIVERPOOL SYDNEY
- FRIST AID CERTIFICATE AND BASIC LIFE SUPPORT(CPR TRAINING) FROM PRECISION ACADEMY
Languages
English
Professional Working
Nepali
Native or Bilingual
Hindi
Full Professional
Timeline
Food and Beverage Attendant
ALH Group
09.2020 - 04.2023
Food and Beverage Attendant
The Squire's Landing
08.2019 - 06.2020
Customer Service Representative
Cappodocia Fast Food Take Shop
07.2016 - 07.2019
BBS - Accounting And Business Management
Carribean College of Management