Raghul Ragavan P

An accomplished IT professional with over 13 years of experience, specializing in Customer Communication Management suites including SmartCOMM, SmartIQ, Oracle Documaker, and OT Exstream. Adept in Document Generation and Content Management, particularly within the Insurance and Finance sectors. Proficient in Agile methodologies, excelling in integrating SmartCOMM with Guidewire Insurance Suite using Rest APIs. Demonstrated leadership in managing offshore technical teams, overseeing activities such as SOW estimations, design, requirement analysis, and deployment. Additionally, skilled in practice-level responsibilities, including technical audits, CCM Questionnaires, RFPs/RFEs, proposals, and estimations.

• Insurance
• Banking & Finance
• Vendor Finance

Smart Communications Certified Document Template Author

Scriptura/Computershare to SmartCOMM/SmartIQ Migration | Duration: Jul'2023 - Present

• Client: Leading Banking & Finance Institution (Australia)
• Objective: Transitioned legacy platform (Easy Suite) and document generation system (Scriptura) to SmartCOMM, optimizing operations while preserving core functionality.
  Key Contributions:
  - Oversaw the migration of 50+ forms within the Workers Compensation & CIL(Caravan & Motorhome) Line of Business (LOB) successfully into Production with zero production defects.
  - Led requirements elicitation from Scriptura and created comprehensive technical documentation.
  - Spearheaded XSD development, established data models, and managed form construction.
  - Ensured rigorous testing and provided seamless support during production go-live.

Avoka to SmartIQ & SmartCOMM Migration | Duration: Jan'2023 - Jul'2023

• Client: Prominent Banking & Finance Institution (Australia, Asia Pacific)
• Role: Technical Lead Consultant
• Achievement: Successfully migrated Avoka front-end screens to SmartIQ adaptive forms and streamlined document generation with SmartCOMM.
  Notable Contributions:
  - Migrated 35+ Avoka screens to SmartIQ and transitioned 50+ forms across GTS & FM LOBs.
  - Conducted thorough requirement gathering, in-depth analysis, and meticulous documentation.
  - Shaped the project's high-level design and oversaw intricate form development.
  - Demonstrated proactive issue resolution and maintained strong client engagement.

OT Exstream to SmartCOMM Migration | Duration: Nov'2022 - Dec'2022

• Client: Leading Insurance Company (United States)
• Role: Technical Lead
• Achievement: Led the migration of Document Generation capabilities from OpenText Exstream to the cloud-based SmartCOMM platform for a major US insurance company.
  Project Highlights:
  - Successfully migrated 1251 forms spanning Auto, Property, PUP, and Legacy categories, with 390 forms transitioned in June.
  - Coordinated Sprint-wise objectives, provided integration support, and conducted performance analysis.
  - Ensured clear customer communication with regular project updates and meticulous pre/post-implementation reviews.

VFE ITP to Smart Communications Migration | Duration: Feb'2021 - Oct'2022

• Client: Global Vendor Finance Partner (Europe)
• Role: Technical Lead
• Achievement: Oversaw the migration of 450+ forms from VFE ITP to Smart Communications across eight countries.
  Key Responsibilities:
  - Conducted requirement analysis and classified form complexity.
  - Provided seamless integration support and facilitated onboarding of team members.
  - Validated XML to XSD schemas and maintained form development best practices.
  - Ensured transparent customer communication, deploying via Azure pipelines with thorough reviews.

• Received multiple Star awards for the excellent performance in handling Developing activities.
• Received Appreciation from multiple Clients for on time Delivery and Quality of templates.
• Received Technical Excellence Award by providing solutions to complex problem statements.

Balanced Lifestyle: Passion for team sports and marathon running for a well-rounded perspective on life.
Industry Contributions: Initiated programs, led PoCs, and supported CCM space with tech insights, newsletters, case studies, trainings, and proposals.