Raghunandan Alle
Admin Officer
Tarneit,VIC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Categorise and record reported queries and provide solutions. Operated as a reliable source for application and desktop support by being on-call 24 hours a day weekly.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Admin Officer
Success To Migration
12.2021 - Current
- Manage client inquiries and provide initial information regarding migration processes and services offered.
- Schedule client appointments and coordinate meetings with migration consultants.
- Maintain accurate and up-to-date client records, ensuring confidentiality and compliance with data protection regulations.
- Assist clients with completing necessary forms and documentation for visa applications and other migration processes.
- Provide administrative support to migration consultants, including drafting correspondence and preparing reports.
- Handle administrative tasks such as filing, scanning, and organising documents related to client cases.
- Coordinate with other team members to ensure efficient workflow and client satisfaction.
Service Desk Analyst
Karl Global Solutions
11.2020 - 04.2021
- Act as Point of Contact for assisting users with their concerns, requests, reporting issues, access, and other services.
- Assist in finding out the issues that are in the network and raise tickets using the ticketing tool.
- Experience providing support in a Windows based environment: Active Directory, Windows-8/10, Office suite, Office 365.
- Identifying risk factors affecting customers and the business.
- Blocking and rejecting the suspicious payments which cause threat to the community.
- Experience supporting Outlook in a Microsoft Exchange Online environment.
- Prioritise the incident based on its severity or risk.
- Received help tickets from users on campus and delegated tasks to appropriate departmental personnel.
- Provided on-phone and online support for users of extended campus communication networks to facilitate effective operation of IT resources.
Technical Support Engineer
Tech Mahindra
08.2017 - 02.2018
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
- Communicated with stakeholders to share critical technical information and deliver project updates.
- Updated and maintained current customer support database.
Education
Graduate Certificate - Information Technology
Central Queensland University
Melbourne, VIC07.2020
Master Of Project Management - Project Management
Central Queensland University
Melbourne, VIC06.2020
Skills
- Advanced knowledge of Microsoft Office 365, Windows 10, Android, and Apple Phones
- A Strong customer service focus, with excellent verbal and written communication skills
- Strong time management, organizational & attention to detail
- Ability to quickly learn new technologies, priorities and adapt to a changing environment
- Proficient in Troubleshooting windows server, Microsoft operating systems
- Knowledge in IT support for web applications gained from online study
- Proficient and demonstrated experience in office administration
Certification
Office 365, ITSM and Risk Management Specialization.
Languages
English
Full Professional
Hindi
Professional Working
Telugu
Native or Bilingual
Timeline
Admin Officer
Success To Migration
12.2021 - Current
Service Desk Analyst
Karl Global Solutions
11.2020 - 04.2021
Technical Support Engineer
Tech Mahindra
08.2017 - 02.2018
Graduate Certificate - Information Technology
Central Queensland University
Master Of Project Management - Project Management
Central Queensland University
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